My right earbud does not work, the pairing and the reset function of the case also does not work. I already tried to change the batteries (left + right) with each other, but the problem remains the same: Right does not work.
Does it have something to do with each other? That the case is not working because of a malfunction of the right bud? It seems like this, when I read the other issues.
OK, I am a little bit disappointed of the non existing customer service by Fairphone. Seems that the people help each other with some experience about any problem instead that there is a catalogue of to do’s when this or that problem occurs. Like a organized FAQ or helpline or whatever you might call it.
Anyway. After receiving no replies to my question and problem I investigated myself what might be possible root causes for this malfunction issue.
Instead of deinstalling or removing speakers from my bluetooth devices, I checked the hardware. And: One of the contacts in the right speaker was not placed correctly, so that it didn’t touch the batterie. This caused also a malfunction of the case, as the LED has not turned blue for pairing mode. Seems to be dependent on the right speaker working correctly.
Hope this helps others if they also lack support from the customer service.
Here is no support line, just to make that clear.
There are FAQs for products maybe your question is not frequently asked.