there are a bunch of questions and threads on this forum regarding Fairbuds XL firmware. including Unecessary long phrase when changing modes on Fairbuds and Fairbuds XL set default mode? . I don’t think anyone is getting responses from Fairphone and I don’t think there has been a firmware update for over a year. so yeah, join the club. I’m not dissatisfied with my Fairbuds XL, but I think they need a few more firmware improvements to actually get it right. that’s not taking into account limitations on the ANC system, just daily usability when operating the headphones.