Impossible to insert VAT in the account

[anon91885484]

I’m trying to buy a fairphone 5 but there is no way to insert my VAT number in my account (impossible to modify data). I sent a mail to support 10 days ago but no answer. The alternative could be to buy with a guest account, but i’m a little bit afraid because the guest account doesn’t let you track the shipment.
Is there anyone that can help me?
Thank You

[yvmuell]

You best contact Fairphone via phone.

If a user can help, its probqbly helpful to know your country, because in Germany I would not add my VAT number when ordering things…

Edit: testet and can add a VAT number, so did you test another browser e.g.?

[anon91885484]

I’m from Italy and i already contacted support, but not solved yet. Yes, I tried with edge, Firefox and Chrome, with the same results. I can edit my data, but when I Save the changes I get the message "error some information are mandatory "

[yvmuell]

Might be country related

Invalid VAT number Italy

Hi @anon9989719 thank you for the welcome! I’ve already written to them and I’m waiting answer. I’ve already tried without the “IT” in front of the number but that’s not the problem. I checked the VAT through the same link that you sent and there it works! That’s why I cannot understand where the problem is. [VERIFICA VALIDITA' PRTITA IVA]

[anon91885484]

The situation is the following, when i sign-in for a new account the sistem requires just an email and a password, then when i get in the account i can modify just the name. The fields “company” and “VAT” are gray and not editable.
While if i try to buy a FP using a guest account it let me insert the VAT and the company name, so i theory i have a solution. The concern is that the guest account doesn’t let you have the tracking of the shipment. Did anybody bought using a guest account? Thanks in advance.