I found out what caused my FP2 screen freezes / screen becoming unresponsive

Thank you for the advice. I have a similar problem and will try your suggestion now. I’m a bit afraid to break it though, as they don’t bent that easily. Just bending the “claws” with a knife, right, to open the metal cover…?

@Sarah_Beurms i think i did two things: i) push the “claws” together,using the tool in the image above. always two claws together (i.e. 3 x 2 claws, push from outside the chip region, then from inside) and ii) bend the short “walls” of the lid a bit inwards to increase the spring force between grabbers and the walls.

Unfortunately it seems like I cannot edit my original post anymore. I wanted to add this: Note the difference in the gaps between the claws/grabbers in image 3 and 4! :slight_smile:

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I made your post a wiki so that you can edit it.


thanks, I made some edits, I guess you can change it back? :slight_smile:


Hi! I have similar issues and I was about to try this out, but a bit foolishly I removed my metal cover without looking at it properly beforehand… Does it matter in what way I put it back? I noticed that mine has something white and plastic looking in one of the corners on the “inside” and a small hole in the other corner on the same “short side”. And is the idea that the grabbers should hold the lid more securely when I’m done?
Thank you!

As I did the same mistake, I can tell you it doesn’t really matter, I have managed to make a screen work with a plate the wrong way :wink:
Though I guess it’s indeed better to put it back as it was. The little hole should be in the top left corner.

And welcome to the forum! :slight_smile:

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I think that’s what I did, second tine around. First I put it back in what I thought was a logical position and it worked fine, but following morning it completely refused to respond (I assume related, but don’t know). So I tried the other way, and now it works okay (bit better than before, but not 100%). :slight_smile:

Thanks! (I’ve been reading posts here for years without having an account, but it feels nicer with an account.)


Hmm, interesting observation. I haven’t done extensive testing and this screen had corrosion inside, so difficult to know if a problem could come from moving the metal plate.

What I did was far from extensive testing, could have done more or less anything different between the two tries so I wouldn’t draw any conclusions. :slight_smile:

Hi @jme,

thanks a lot for sharing this tip.
I tried last week on my FP2. Since then no freeze of the screen, and something interesting too: I can now reuse the left part of my screen, which is usually not sensitive to the touchscreen. I have this issue of the touchscreen for ages now. Sometimes after putting back the screen, or after a software change, it is working for 1day or two, but never more. This is the longest time of “full working screen” that I have since years. I will try to remember to post here if this is working even longer, it could be interresting to know if its a durable fix to the issue.


I just removed this cover, and found that the display connector behind it was loose. I reconnected it, squeezed the claws a bit, bent the spring contact, and everything seems to work now.
One day after a 1 m drop, the screen started showing noise, duplicated images, low/high/fading colors, the touch was not responsive, etc. I guess the connector unseated a bit after the drop, and disassembling the phone was enough to partly reseat the connector, but not firmly enough for the fix to survive more and half a day.
I hope that my phone is now fixed and will live 5 years.

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Well: that was not enough. The screen is still bugged…

Thank you sooooo much @jme !! You just saved me, it worked for me ! :smiley:

I dropped my FP2 for the umpteenth time, as often the back cover opened and the battery came out. But this time, when I turned it back on, the touchscreen was completely unresponsive. Impossible to enter my pin code!
I used your method, and now everything is working! Yeeeeehaaa!
I :heart: my Fairphone 2 !!

From France, with all my gratitude ! :fr:


I have a similar issue but this did not solve it. I FOUND A SOLUTION!

At the bottom of the screen, you see a black plastic plate holding the golden connector and the flat cable connector (which you can disconnect by pulling the .
It seems to be glued. But the squared part below the little metal cover is moving when I press on it. My guess is that there is a connector below it, and that it is supposed to be fixed with glue too.

The idea is to add around 1mm of non-electrical material on the cover, such that when you close the phone, the black plastic plate stays fixed in its hole. If I add too much thickness, it does not work either.

Maybe another solution would be to glue the black plastic plate. But before doing this I would like to get confirmation from Fairphone’s designers that my diagnosis is correct. @jme @Alex.A


Firstly: I am not a Fairphone designer and in no way officially affiliated to Fairphone, and so is @jme I believe.

Then I can’t really understand what you are talking about. Do you mean the connector linking the screen to the PCB under the metal plate is loose? Then you probably have a different problem than the one described.
Could you post photos indicating precisely what you mean?


The idea was just to ping you who were involved in this post. Do you know of a way to get such design information from Fairphone’s tech people? “What is below the black plastic plate (PCB) and how to get the PCB fixed to the screen again?”

The connector is not the issue.

#contactsupport :upside_down_face::wink:
But indeed it’s not normal.

Finally it was not the solution :frowning: I bought another screen and the problem remains…
I guess my problem is the pins soldering. See this post Noisy coloured pixels on my Fairphone 2 - #130 by ElKrasso
Tight now I put some paper between the backcover near the screen connector.
If it does not solve the issue in longer term, I will probably try to cook my mainboard sometime. :smiley:


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