I can't access the Internet with both my sim and esim active

Help Fairphone 5
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1

I am currently overseas. Normally when doing this I would activate my esim for the country and deactivate the physical sim. The esim provides data only services.

Now I find I need someone to be able to call me (bit of an emergency) so I want my physical s active with roaming for calls and my esim for the Internet.

If I have either active by itself, it seems OK (I can’t see a way to test the calling to the physical sim, but it is connected). But when I have them both on I lose access to the Internet.

Any ideas?

Thanks,
Ron.

2

Hello
What are your settings for data and calls?
I usually have it in the combination you mentioned and normally do not face any issues

Screenshot_20250129-184827
Screenshot_20250129-1848271224×2700 167 KB

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3

There is no setting for roaming calls so for this SIM disable roaming and mobile data if not done yet.

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4

Even though your problem might have something to do with your roaming settings, I would like to point out that I have similar problems:

When I was abroad, I kept losing access to the data network for longer and longer periods of time. This has not improved, even after I returned to my home country: I only have data access very sporadically when I’m traveling, almost never.

I have an eSIM (for which I have just changed providers) and a SIM. All with different providers. I have now opened a ticket.

5

So you have a FP5 and a FP4 with this issue?

6

My settings are in this attachment. The Orange one is my esim, for data and the giffgaff one is my UK provider on the physical sim.

Screenshot_20250131-002621
Screenshot_20250131-0026211224×2700 198 KB

Roaming is on for the esim, not for the physical one.

7

Roaming was disabled for the physical sim but an R was still being displayed next to the “connection triangle”.

8

I only have an FP5.

The emergency is now over (we have left the country) but I’m still interested in a solution for future trips.

9

I found the esim to be terrible when I was using one of the popular esim apps to buy one - the providers were all tiny companies with poor coverage and only 3G (Africa). I now buy from Orange Travel, Orange is a big provider in the African countries we visit, and the performance is much better.

You pay more, but the product is way better (as in, it actually works).

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10

This question was adressed to @SooGIT who posted the same in a Fp4 amd FP5 topic.

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11

Thank you for providing a screenshot.
The main/only difference with mine was SMS preference - in my case set for the same SIM as Calls.
I guess for Orange you had mobile data/roaming/switch mobile - all toggled on?

The only thing that comes to my mind is a thing I learnt from the forum about wifi calling/Volte and IMS - if I understand it right, without Volte, one will not be able to use the internet when calling, but am not sure if am right and you never mentioned simultaneously calling and browsing

12

Sorry for didn’t get the point: I own a FP4.

In the meantime I found a workaround: Disabling the SIM let the eSIM work properly. However, this is some kind of senseless as I need the SIM as this is my Data contract…

13

This here is a FP4 topic however in parallel you also posted in a FP4 topic

14

Update: I’m still not able to use two SIMcards at the same time. The (poor) workaround is to deactivate one to get internet access.

In the meantime I got an eMail weeks ago from the support that they did not forget me but do not had the time for me so far. Words are failing me…

15

Reading true this topic this problem sounds a little bit like the automatic network selector issue how was repaired in the FP5.UT2E.B.078.20241105 update.

i think it is worth trying the same workaround that solved that Issue. this workaround dit work as long the network settings where not touch again after the reset.

repeating the reset multiple times was sometimes needed.

please let us know if it did or didint make a difference.

greetings,

Tom