How long to answer a request? One month is not enough?

I sent you a request the past 28th of June about my microphone not working. I think I’ve patient enough but it´s frustrating to have to use an earset for every single call. And annoying. I like the principles and motivation of your company, but I have a sad feeling of being treated as in any other company: quick answer for selling and slow one for costumer service. Phone calls to Holland are not for free and I think I (and everyone else in the same situation) deserve a better costumer service

A post was merged into an existing topic: Support request not answered yet