How can I escalate my service ticket? FP2 unusable and very frustrated

[freibadschwimmer]

@Stanzi

You can also post your ticket number here

This doesn’t help any more. This option is discontinued since it only made more work and increased over all waiting time for responses. See:

Support request not answered yet

Hey all, First of all, we would like to apologize for not replying to your request earlier. In the few past months since the delivery of the Fairphone 2, our small support team has been overwhelmed by the amount of email we’ve received. Despite trying a variety of ways to improve response times and reduce the number of open requests, it’s still proving to be a very difficult task. We have hired 7 new people to help the support team and members from other teams are using any spare time they ha…

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@Stanzi

The screen flickering is “normal”

The screen flickering was fixed by one of the updates.
@iago Have you applied the software updates?

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@iago

Is there a phone number I can call to speak with them direct?

It is on the bottom of the support page.