I have a problem with my FP 3+ , bought in December 2020.
The battery is not charging. I have already dismantled and cleaned the lower Modul where the charging entrance is located thoroughly and it still does not work.
I have also used different USB-C charging cables.
When i plug it the phone feels the cable, and shows the screeen:
" Fairphone charging, do not disconnect 1 %"
and after a couple of seconds it shows the same message but it never charges.
I want to find out if the problem is in the battery or the lower module so I can replace either one or the other.
My daughter had the same issue last night. I said if the battery gets that low, 1%, it can takes hours to get going. She keep trying to power it on and that used the last 1%, then she couldn’t even get the phone to respond to the charger.
The phone will not show it is charging just because it is connected, it only shows the actual charge in the battery and notes that it is being charged. No battery volts no information.
This morning she reported it is fine.
Try switching off and leaving it to charge for 2 or three hours, do not try and power it on during that time.
You can press the power button briefly which may show the state of charge.
Yeah, I already wrotte the FP angel in Berlin 5 days ago but I dont get an answer yet…
and I already contacted the FP service explaining mi problem but since they take 5-6 days to answer…
And I tried to call to the hotline but they dont answer…
Thanks for your help, I just meet the Berlin FP angel in a cafe , and he helped me find out the problem, It was actually the Lowermodul, that doest work.
I have to replace it, it the mean time he was kind enough to borrow me a used FP3 lower modul so I can charge my phone in the midtime.
Thanks for your help!