Hi all,
I wanted to drop a note to let you know that we are aware of the problem with the weak headband plastic. The reason for the weakness in the plastic is that we use a 100% recycled plastic material that was fairly new to the industry. We found that it had an unforeseen reaction with the mainly green coating we applied which made it more brittle over time. This deterioration was not found during our regular aging quality tests. By changing the design of the headband base and the coating and improving the production processes of the coating, we were able to resolve the issue and ensure it doesn’t happen anymore. What can you do if you’re affected by the issue? All you have to do is contact our Customer Support team to request an in-warranty replacement of the headband.
Let me know if you have any further questions!
Thanks,
Ioiana