Hi again, hopefully this will be my final post on your topic.
First: This forum is to support other users with the use their phones, it seems to stretch it to try and build an army of discontent.
On your specific gripes, you said you didn’t contact FP for 16 months.
“they do not recognize the starting date of my complains from the moment I created that topic (sept 2019, 16months ago), but from the moment they have opened a ticket, that is august 2020”
Your creation of a topic in sept 2019 is not a compliant to Fairphone but rather a casual and non contractual request from other users over the issues you have. Issues that were clearly a) not bad enough to send back in the first month, nor to ask for a repair for 16 months. Consequently FP nor anyone else can assess the issue given the changes you may have made to the phone and it can’t seem that bad that you used it for 16 months ~ What! and then you decide to ask for a new phone or a full refund ???
At any time in last ‘two years’ you could have sent the phone to FP at your own cost and see what they think of your issues, that you still aren’t doing that can interpreted as either a) the phone is still usable and b) you don’t want to invest the postage to try and sort the issues, or both
Clearly you express anger and frustration, but you can still send the phone back, though i would probably take the money and run. I definitely wouldn’t buy another FP if I can’t get the one I have fixed after ‘two years’
Personally I would send it back, that’s not advice, you can keep it and try and resolve the problem as you seem keen on.
But as I started this forum is more aligned to helping those who are trying to solve issues with their phone more that their issues with Fairphone.
Interpreting lack of support form your cause does not equate to supporting FP but rather an understanding that they are limited not by just their resources but by their consumers engagement.
If you have an issue with Fairphone take them on if you think the effort is worth it, but asking others to what ‘join you in group action’ action to what? Many users have problems, some I am sure worse that yours but they are different and are best dealt with separately as individuals. To ask others to call FP dishonest isn’t generally helpful to users who want their phone to work.
I hope you have other more pressing issues to deal with and can have a nice day.
As has been said before ‘First World Issues’ ~ teething troubles that just won’t go away as we age as it’s our expectations that are the problem.