Hi existentionaut
This post shows that at least one person got it fixed by getting another phone
On the other hand, no-one have had that issue fixed with SW.
To be more precised, I think that 4 times or so, I have been assured that the next SW update will solve my problem. It did not
Also, I am not going on a witch hunt, nor do I want to drag them in the mud.
I want a fair treatment, the basic respect of my consumer rights.
Few keypoints :
_ it’s been now 16 months the topic is opened, 5 months a ticket is opened
_ I have spent time and energy helping Fairphone, as detailed in my previous post (just above yours)
_ I have been testing the phone on different networks, including while roaming abroad. I have tested the phone actively in France and Norway, and had that problem in both countries. I have not taken the opportunity to try it on other countries while traveling, but I should do that next time I have the occasion.
I do not agree with the principle of “contributions outweigh their shortcomings”, at least not in this case. I would compare it to a “good citizen”, driving too fast and getting a speed ticket. However has been his/her contribution to society, the speed was too high, the fine got to be paid. In other words, no-one is above the law.
Once again, I am now asking for the respect of my consumer rights, no more, no less.
And I realize I do sound a bit offensive, but this is the result of months of emails which request have been mostly ignored, and time spent helping them, testing and reporting on their request, as well as participating on that very forum. I guess it is reasonable to say now, that it is too much, and consider the support as dishonest. Please do comment the arguments that I bring, because I am not wildly claiming it, I actually spend more time and effort supporting my claim.