Hello everyone,
Thank you for your patience and detailed reports regarding the refresh rate issues you’re experiencing on the Fairphone (Gen. 6). We’ve been actively investigating this problem and have made significant progress in understanding what’s happening.
What we’ve identified so far Through in-field reports and internal investigations, we’ve categorized the refresh rate issues into five distinct scenarios:
Scenario 1 - AOD + Covered Light Sensor: When Always-On Display is enabled, unlocking via fingerprint while the light sensor is covered causes slow UI performance.
Status: 
Fixed in August release (FP6.QREL.15.122.0)
Scenario 2 - Media Playback Unlock: During video playback, if the screen auto-locks and is unlocked, refresh rate drops causing slow UI response.
Status: Fix ready for next release
Scenario 3 - Notification Wake Stuttering: When the device briefly wakes for notifications then sleeps, subsequent unlocking may cause stuttering.
Status: 
Solution in development Workaround: Disable “Wake screen for notifications” in settings
Scenario 4 - General UI Stuttering: Stuttering while scrolling through apps or webpages, especially when loading new content.
Status: Solution in development Workaround: Close and reopen problematic apps
Scenario 5 - Post-Call UI Sluggishness: Reduced responsiveness after ending calls via WhatsApp, Zoom, or Instagram.
Status: Solution in development Additional workarounds for all scenarios:
General: Lock and unlock the screen to restore normal refresh rate Alternative: Some users report that switching to 60Hz manually reduces the frequency of issues
Upcoming release The September update will resolve Scenario 2.
Note that Scenario 1 was already addressed in the August release (FP6.QREL.15.122.0). If you’re still experiencing AOD-related issues, please make sure you’ve updated to the latest release, and let us know if the problem persists.
Help us finalize the remaining fixes To make sure we provide comprehensive solutions for Scenarios 3, 4, and 5 and validate our current fixes in all real-world conditions, we need your help with gathering additional details.
We’ve prepared a comprehensive questionnaire that will help us:
Confirm which scenario(s) you’re experiencing Identify any additional patterns or edge cases Validate that our fixes work as expected when you receive the updates Fine-tune the remaining solutions currently in development.
Your reports have been incredibly helpful in helping in tracking down and fixing these display issues. We’re working hard to get comprehensive fixes for each remaining scenario.
Please fill out the questionnaire - your feedback will help us get these final fixes out faster.
Thanks,