Hi All, I would really appreciate help. My sim nor the wifi internet connect seem to connect to my new device. They both say they are connected but nothing works. Is there anyway to speak with someone at Fairphone. I really wanted to invested in Fairphone 6 and Murena and so far am really disappoin…

Yay, glad it worked out! [image] Jox: I usually use Ecosia, but doesn’t that defeat the purpose of purchasing Murena Ecosia, DuckDuckGo are better than using something like Google, but there is no one magic tech that will make you invincible and undetectable on the internet, these are all ju…

If wifi also doesn’t work it’s unlikely that it’s a SIM/operator problem. I have also recently bought the FP6 with /e/OS (Murena) and for me everything worked and continues to work out of the box. Maybe you have ended up with an older firmware version, or the configuration on your phone is somehow …

Do you know what the policy is for faulty phones as I believe today is my last day within 14 day refund and I would like to persist, however my phone does not work and I am unsatisfied and don’t want to be left with an expensive non working handset. Thank you!

Thank you, I think you are right with it not being a sim issue. I have reset to factory settings many times.

oke np, i hope you get the phone to work m8!

When I go to the Murena default web page it says “Qwant is temporarily unavailable please check your connection or refresh page (FDN fetch_error). Sorry if I’m being dull but for you it just automatically worked with the Murena search feature?

I am not a lawyer but I think the 14-day return policy is the EU-wide mandatory “no questions asked” return required from all online sellers, and Fairphone has a more generous return policy. Then again, if the phone is faulty, it should be repaired or replaced within the warranty period even if you …

[image] Jox: When I go to the Murena default web page it says “Qwant is temporarily unavailable please check your connection or refresh page (FDN fetch_error). Sorry if I’m being dull but for you it just automatically worked with the Murena search feature? Actually, that is also broken for me…

[image] flaki: When you say “the wifi doesn’t work” does that mean that you cannot connect at all or you can connect but there is no internet? Another thing you could do to rule out wifi problems is you could connect via an Ethernet cable, you need an USB Ethernet dongle for that (you can buy…

You are literally my fave person today, and I feel a mixture of relief and stupidity lol. I have been typing websites from the search function. I’ve manually typed www addresses and it works YAY! So what do you use as a search engine then if you are de googling? I usually use Ecosia, but doesn’t th…

Ask for a refund today. Make sure you have a ticketnumber. The date of the day you make the claim then counts, not the day support responds to your claim. In the meantime if you up to it, you can still try to see if you can solve the problem.

FP6 no Internet connection

Help Fairphone 6

FairGenius August 12, 2025, 2:15pm 34

I am pretty sure that is the apn settings:

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