Hi All,
I would really appreciate help. My sim nor the wifi internet connect seem to connect to my new device. They both say they are connected but nothing works. Is there anyway to speak with someone at Fairphone. I really wanted to invested in Fairphone 6 and Murena and so far am really disappointed in my experience, and I just really need a working phone. If anyone has a way of contacting them, or had a similar experience, I would appreciate your assistance.
Thanks!
Perhaps we can help you here. It’s all users of Fairphone here.
How old is your SIM?
Who is your provider in which country?
Did you try another SIM from someone else?
Did you buy the phone at FairPhone? Or a other store? If so if its in 30 days you can send it back i live in the Netherlands and get your money back and if you still want one fp you can buy a new one again!?
Let’s be fair and give the phone a chance.
Perhaps it’s easily solved by a new SIM or a simple change in the APN-setting.
Or switch off 5G.
Or enable or disable WiFi-calling
Just a few examples what could be done.
Yes you are right! 
Thank you for responses. I have a Lobster sim (Spanish/UK). I’ve used for a call just now, so that works. And I shall try and call them now for them to check their side. WIFI it works on other devices (old phone/laptops).
I have no apps set up or installed (that’s the next step with Murena as I’m figuring out how to do without google/new privacy settings. However the Murena home/search for internet isn’t working even though it says it’s connected to both sim and WiFi.
I brought online Fairphone store. My ideal would be to keep the Fairphone if possible, and I’m aware I’m not the best with technology, so hoping with persistence to find a resolve. I’ve had Android/Samsung with Google for years and so know how to navigate those, but I’ve been wanting a Fairphone for a long time and the privacy of Murena appealed to me. But thank you for that reassurance, a refund is a last resort.
Even using my headphones to make a call now, they aren’t working??? I purchased the Fairphone ubc to headphone port and when I plug in there is no sound. Surely that should just be as simple as plugging in, or is there something I need to do in my settings?
To shortly come back to the headline:
The only way to contact Fairphone is through their website, troubleshooting and/or live chat.
I will re-write the title as the topic is now rather about finding solutions for the actual issuesa and someone moved it in the help category, so the subject doesnt fit any more
And reg no internet connection even with Wifi: check the settings of the e/os blocker (how ever its called) to ensure the apps you want to use internet are allowed to do so.
Can you check your APN-settings?
Fill in the fields in BOLD
Save:
I am going from factory setting, I don’t know how to use blockers.
I’ve been on the phone to two operators at Lobster who have been talking me through set up and confirm it’s not the network. They gave me different instructions to you and none of them worked, so I am trying to follow your guidance, however the steps are not the same to follow in Gen 6.
Your number 8. (MCC:214) and 9. (MNC:10) - in my screen no. 8 is APN Type and it’s highlighted boxes, so I don’t know where to put the MCC number or MNC.
The boxes I have which I can type in under that are;
MMSC
MMS proxy
MMS port
Well they are integrated in the e/OS system so I advise you to read a bit about e/OS funtions on their websites or forum.
So there is no support with Fairphone as it is the handset I purchased? I’m just trying to use a sim with my handset, surely that is the first stage of setting up handset…combining the handset with the sim and activating.
Well… Support from FP is super slow and they dont know as much as Murena about e/OS as they dont develop it.
So focusing on quicker solutions I advise again: do some reading about e/OS privacy functionalities and head over to their forum as there are way more people using the system and might be able to give better solutions than the general ones like APN settings.
You can find the Murena forum for Fairphone here.
If wifi also doesn’t work it’s unlikely that it’s a SIM/operator problem.
I have also recently bought the FP6 with /e/OS (Murena) and for me everything worked and continues to work out of the box. Maybe you have ended up with an older firmware version, or the configuration on your phone is somehow broken.
“No internet” often comes back to a networking problem, /e/OS does have a bunch of built-in extra functionality that could interfere, I’d check out Settings → Advanced Privacy and make sure every privacy feature is disabled. For example, “Real IP Address” goes through a VPN and could be causing issues.
I would also recommend trying to factory reset the phone, to make sure this is not some configuration problem.
If no internet that means your only chance of upgrading the OS is by flashing it with a computer and an USB cable. This might be useful as the early versions of /e/OS are rather buggy so again, if nothing else works that might be an option to try.
Do you know what the policy is for faulty phones as I believe today is my last day within 14 day refund and I would like to persist, however my phone does not work and I am unsatisfied and don’t want to be left with an expensive non working handset. Thank you!