I got a new FP6 from Murena’s webshop, got it up and running yesterday, and today, checked manually for OS updates and tried to install v3.1.0. (I had updated to 3.0.4-a15-20250708507307-official-FP6 yesterday.)
The update downloaded and began the installation. I didn’t babysit by the phone so I did not see what happened, but after some 15 minutes I pushed the power button to see what’s going on with the process. The screen stayed black, there was only a short vibration effect in response. Now, after some two hours the situation remains the same. The phone seems dead, except for the short vibration when I push the power button, and strangely, the flashlight lighting up if I push the power button slightly longer.
As you can probably read between the lines, I’m not an engineer, nor do I have a degree in computer science. Just a regular phone user (a despairing one). So please, if anyone has any advice, I appreciate it’s given in plain English and not in programming slang Thanks in advance!
You could try to trigger a simple reboot. Either hold the power button for a very long time (it might take as long as 15 seconds), or you can enter the /e/ recovery by holding the POWER and the VOLUME UP button until it shows up on the display. The /e/ recovery should also allow a Reboot (perhaps called “Reboot system”, not sure right now).
Thank you for the fast reply! I had previously given up on holding the power button after about 10 seconds, now I persisted for fifteen and managed to boot in recovery mode.
Now there is a new problem, however: the phone rejects my SIM card. This problem persists after several regular reboots. Edit: there seems to be a dedicated thread for this problem at the Murena forum: Sim 1 Not allowed in e/os 3.1.2 ?!? - Using /e/OS - /e/OS community
Also, the version installed is NOT v3.1.0, but v.3.1.2
I did comb through the Murena forum earlier, but as far as I can tell no-one had had a similar issue.
I really recommend to sign up and ask over at the /e/ forum anyway. There is significantly more /e/xpertise there. If you ask there, ideally include a link to this topic as well so those willing to help can see what has been suggested and tried before.
Thanks in advance!