Hello.
My FP6 camera (e/os - FP camera app) has been taking blurry pictures for a few days now. A small part at the top or on the left side is sharp, but the rest is blurry. This affects the main camera; the wide-angle camera takes sharp photos.
I have already removed and cleaned the camera, but this has not changed anything.
Does anyone have any idea what the problem could be and how I can fix it?
Any advice is welcome before I have to buy a new camera.
Best regards,
Christian
Hi Christian and hi everyone
I encounter the same problem. The pictures are partially blurry since I have taken pictures a few days ago in cold air (below zero, the temperature might be a coincidence, though). Has anyone an idea how to solve this issue? I already tried a restart of the phone and a reset of the camera app… Best, Sayoke
Hello @Haemmi @Sayoke
Assuming you’re using FPOS, what will happen if you run the camera test via MyFairphone App?
Hi Meaghan
Where can I find this camera test in the My Fairphone App? Thanks.
Thank you Meaghan! I did not know about this test option. I tried it out now. In the test the camera shows the same patchy blurriness as before. The test failed and now I am asked to fill out a long form with information on provider, SIM card, etc. Probably a warranty issue.
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Hello Sayoke,
That’s interesting. My problems also started after an evening in the cold and taking photos at below zero degrees.
I’ve ordered a new camera and will get back to you once I’ve installed it.
Ăśbersetzt mit DeepL (https://dee.pl/apps)
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The new camera has arrived and been installed. It works perfectly. When comparing the cameras, no differences are visible to the naked eye.
Unfortunately, it’s a somewhat expensive solution to a problem that shouldn’t exist.
Ăśbersetzt mit DeepL (https://dee.pl/apps)
In my eyes spending
and then bringing the device back into a warm place (without putting it into a plastic bag) can exactly cause such issues with any camera…
J’ai exactement le même problème j’ai fait le test rien n’y fait impossible de joindre depuis plusieurs mois le support on ne me répond pas c’est un peu compliqué je pars en voyage dans quelques jours et j’ai les boules Olivier fp6