FP6: Android app selects wrong camera -> wrong aspect ratio

Hi Guys,

i have a bevaviour with my Fairphone 6.

I´m using a SAP Scansoftware (Scan4Cloud) from the Google Playstore for our SAP warehouse bookings.

Since i switched to my Fairphone 6 (had a old Google Pixel 3a before), the Scan4cloud application does have a problem to select the correct camera. I´ve had only 1 camerea before.

Now the application selects the ultra wide angle camera and this leads to unscannable barcodes, because of change in aspect ratio. I have found no setting in Android to manually select a “default camera for Android applications”

Can you help me?

Best regards

Thomas

Welcome to the forum :slight_smile:

Lens selection is usually done in the app.

I presume that you’ve thoroughly explored the options and settings available in the app, with which of course I’m not familiar.

It’s possible that the wide-angle lens is getting selected because it also serves for super-macro mode. I also note that the image is out of focus.

Try holding the device a bit further away from the barcode.

Otherwise I think your best option would be to consult the app publisher.

I actually sometimes have the same problem. When I need to scan a QR code with my banking app. No settings in the app to select the camera module. After a few attempts the correct module is active and I can scan the code.

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