Hello, I have a FP5 since around 1 year. But the USB-C communication doesn’t work. When I plug my FP5 on my computer, the USB settings kept greyed and I can’t change to file transfers. I try with different USB cables, cable who working with another phone.
USB Debugging not working too.
I try to clean the connector, no change.
No second or guest account.
No SD card.
Any idea to fix the problem ?
Thanks
Hello, has it stopped working or did it never work?
Welcome to the forum:)
Hello, thanks 
It stopped. I have already used file transfers and USB debugging for my course to have a screen mirroring.
Hello,
I have the same issue and had my phone sent for repair. Except that the feedback was that the device was fully functional according to all FP testing procedures…what ever that may mean.
Sometimes I can get the device connecting using USB-C to USB-C cable, though mostly that results in a connection (The transfer options are not grayed out), but a non recognized device by Windows. Then afterwards it will connect on one (always-on) port on my PC using USB-A to USB-C cable and it is functional.
It is not a cable issue, as other devices do connect correctly using the same PC and cables.
Wondering if it is a driver issue or design flaw…
Thought it was a SW update issue, but the issue persist after factory reset.
Does the PC recognize the phone? Does Windows play his famous sound? If yes, is it visible in This PC and/or in the device manager?
Can you test it with another PC? You can also connect 2 smartphones to each other and try it this way (both have to be fairly modern). Just to narrow down what the cause could be.
Hi, the FP5 is not reconize by windows, no sound, and no change in the device manager.
I try with USB-C earphone, and it’s not working.
Soooo, I have just opened the USB part … And I saw oxidation on the motherboard ! I tried to clean with isopropylic alcohol and nothing change. Sadly, I can purchase a new USB-C port, but not the motherboard !
I hope FairPhone take this problem into account, I don’t put my phone in humidity environment.
So, I transfer data to my old phone and ask the support of my resseler.
Thanks for your help
Could you tell me if you have finally sorted this out?
Because I had just asked my employer to buy me a fairphone to replace my now too old android profesional phone and I find myself with this problem. My issue is that this file transfer with Windows is something I just can’t do without.
So if this is something unsolvable I will sadly have to ask my employer to send back the phone to the provider and it’s a shame because I was hoping I could prove a fair phone could be profesionnaly operant and influence co-workers to do the same as I tried here
I have solved the problem with sending it to warranty. Seem to the USB motherboard was replaced.
So My conclusion is : FairPhone 5 is not for an intensive use and not recommended in humidity or for a sportive user like running, hiking and trekking.
I think my FairPhone takes the humidity during a rainy hiking. I’m live in Belgium, a rainy country that difficult to do without rain …
I currently not use anymore my FP5 as main phone, And don’t plan to comme back to FairPhone, yeah it’s ethic but for a “power user” it’s really not a good phone, sadly !
Very big money was spent in marketing but really too small in software … And hardware was made to be used in perfect condition.
And NO the phone is not fully repairable, I don’t found USB motherboard as a repair part, it’s frustrating for a technical guy … But it’s a good starting point.
Same problem over here.
No usb dta transfer is possible. Got my FP5 only in feb. 2024 I’ve contacted support let’s see what happens.
Similar issue, the USB port works, tough, but I can’t File Transfer from my Linux Manjaro (25.0). I’m running e/OS in the FP5. Everything is up to date, and yes I’ve selected “USB File Transfer”. It works without problem with a Galaxy 9 running Android. Same computer, same cable…
I don’t need a “Power Phone”, but I do need one where the basics work. Any suggestions?
Thanks in advance!
Hi, similar problem here, I already replaced the usb port, but it did not fix this. Phone charges ok, but no connection to PC, car or anything with data transfer. Is there another fix then send it in for waranty?
Great. Installed this update, and now I can’t connect to anything via the USB port.
I really need to transfer files between my PC and PF5 
Can you give more details?
Installed FP5.UT2P. B.122.20250422 on my FP5 without issues, then immediately after noticed that I can’t connect the phone to my computer for data transfer via USB. I use this often, and have used it shortly before doing the update.
Double-checked cables and computers, and have isolated that the issue must be with the phone.
I can charge the phone, but cannot connect to any computers for data transfers.
Tried now to do a factory reset of the phone as to eliminate any setting/apps conflict, but with no positive result.
Cannot connect means you cant change from charging to data transfer or what does it mean exactly?
I get this meassege from WIN10 when I connect the phone. Same with other computers using different cables…
The option for “charging to data transfer” is greyed out and cannot be selected.
I can try to select the [USB controlled by → Connected Device] but it failes with “couldnt switch”.
i hade the same when i hade my FP 5 New and my computer reinstalled.
in my case it turned out to be a driver issue on the Windows 10 computer.
hite the windows key → type “updat” → select windows update → install all updates and optional updates → restart → connect usb cable to your phone again (after restarting your phone, not necessarily only to be sure) → and wait for a while, (it took very a long time for me)
there is i change you need to repeat the staps above.
the computer will install the driver on the background automatically. but its windows so its not very easy to see if the computer is bussy doing other stuff on the background, than it will take a long time before the driver is properly installed.
you can use taskmaster to see if the computer is currently busy doing systems maintenance.
i hope this helps for your.
greetings
Tom
Thats normal in my eyes and not needed for data transfer
I moved your post as it happened before (with or without an update connected), please read above
and the linked topic
