Hello, I have a FP5 since around 1 year. But the USB-C communication doesn’t work. When I plug my FP5 on my computer, the USB settings kept greyed and I can’t change to file transfers. I try with different USB cables, cable who working with another phone.
USB Debugging not working too.
I try to clean the connector, no change.
No second or guest account.
No SD card.
Any idea to fix the problem ?
I have the same issue and had my phone sent for repair. Except that the feedback was that the device was fully functional according to all FP testing procedures…what ever that may mean.
Sometimes I can get the device connecting using USB-C to USB-C cable, though mostly that results in a connection (The transfer options are not grayed out), but a non recognized device by Windows. Then afterwards it will connect on one (always-on) port on my PC using USB-A to USB-C cable and it is functional.
It is not a cable issue, as other devices do connect correctly using the same PC and cables.
Wondering if it is a driver issue or design flaw…
Thought it was a SW update issue, but the issue persist after factory reset.
Does the PC recognize the phone? Does Windows play his famous sound? If yes, is it visible in This PC and/or in the device manager?
Can you test it with another PC? You can also connect 2 smartphones to each other and try it this way (both have to be fairly modern). Just to narrow down what the cause could be.
Hi, the FP5 is not reconize by windows, no sound, and no change in the device manager.
I try with USB-C earphone, and it’s not working.
Soooo, I have just opened the USB part … And I saw oxidation on the motherboard ! I tried to clean with isopropylic alcohol and nothing change. Sadly, I can purchase a new USB-C port, but not the motherboard !
I hope FairPhone take this problem into account, I don’t put my phone in humidity environment.
So, I transfer data to my old phone and ask the support of my resseler.