Hi, I just got a Fairphone 5 today, I was attempting to install PostMarketOS and it appears that both partition A & B must have been corrupted causing the FairPhone 5 to be stuck in EDL/QDL mode – lsusb shows ID 05c6:9008 Gobi Wireless Modem (QDL mode), dmesg shows QUSB_BULK_CID:042F_SN:DB6A1204 and qcserial on ttyUSB0.
No response to button combos, no fastboot or recovery and I can’t recover it.
I tried to create an account to use the official support services but it appears to fail to login with my account that I created.
There are different accounts for different sections of fairphone.com – the account for shop.fairphone.com is different from an account at support.fairphone.com (and this forum requires an account of its own, too). Just mentioning as this could be an issue with your login at Fairphone Support.
Unfortunately that was the route I previously took and when I signed up on there, it appeared to accept my password after clicking on the email link, but then upon trying to sign in it failed multiple times and locked me out.
Update: I managed to get past the login issues, but now it’s telling me that despite the fact I bought it off of Amazon the following:
Support Handled by Orange SA Our records show this device was provided by our partner, Orange SA, as part of a specific service or rental agreement. This means that all support, including returns and repairs, is managed directly by their team. To submit your return request, please contact Orange SA directly: Visit the Orange SA Support Page
I’m not sure where to go from here, I’m not even in the country of Orange SA, so I don’t think this looks like an option.
Contact Amazon? Else use human online chat hours to ask for a shipment label to Cordon. Thats not a warranty case in my eyes so they should just handle it out of warranty and reflash (costs are around 50€)