FP5 not receiving calls on phone

Help Fairphone 5
1

Hi I live in Italy & bought my FP5 online; it’s not on sale in stores. It is not receiving calls on the phone, not ringing & sending me a notification on the answering service only. A caller gets a busy signal or not available message. I had the sim checked at a TIM store & did the internal auto check. All OK.

The consensus at the TIM store is that the phone might not be “abilitato” (enabled/licensed) for use in Italy. Could this be the problem? Or other?

Grazie mille!

2

Please try another SIM from another provider? And this SIM must be fairly new.

1 Like
3

I think it’s not so much a question of country as of mobile network operator, as Lidwien suggested.

I presume that you can make calls and that mobile data connection is working.

I would advise contacting official Fairphone support contactsupport to find out more.

4

Have you checked your mailbox settings? Maybe you’re forwarding all calls to your mailbox by mistake.