Hi I live in Italy & bought my FP5 online; it’s not on sale in stores. It is not receiving calls on the phone, not ringing & sending me a notification on the answering service only. A caller gets a busy signal or not available message. I had the sim checked at a TIM store & did the internal auto check. All OK.
The consensus at the TIM store is that the phone might not be “abilitato” (enabled/licensed) for use in Italy. Could this be the problem? Or other?
Grazie mille!
Please try another SIM from another provider? And this SIM must be fairly new.
I think it’s not so much a question of country as of mobile network operator, as Lidwien suggested.
I presume that you can make calls and that mobile data connection is working.
I would advise contacting official Fairphone support contactsupport to find out more.
Have you checked your mailbox settings? Maybe you’re forwarding all calls to your mailbox by mistake.
Thanks but yes, of course, I have.
Yes. Thanks for the direction. I will.
I’ll try that. Thanks. I’m noticing that the problem is not happening on all calls. Sometimes calls do go through. TIM is the national network provider with all other providers providing via TIM so could trying the SIM via another provider change the situation?
You never can tell what the outcome will be.
Hi @Eli1954,
I have the same issue with my FP5, my carrier is Wind, though. Did you manage to find a solution or a workaround for it? In my case data seem to work, the issue seems to just affect phone calls: is it the same for you?
As a side note, I can confirm that it is not a matter of the phone being “abilitato” given that I have had other fairphones and I have friends who have (or have had) other fairphones (all versions from 1 to 6) without issues.
Grazie!
Salve!
Actually, no, I haven’t! It doesn’t seem to happen on all calls.
Now I’m frustrated by having to recharge at least 2x a day! And yes, I’ve followed all the advice about battery care…Coming to the conclusion that the FP battery is just not what FP claims. Or perhaps it’s a glitch caused by the update… I can’t seem to get reliable customer service on this issue.
I encounter this problem sometimes when roaming in the UK.
It happens systematically in specific geographic areas (for example in the centre of a certain town but not when I’m in the northern part) so I’ve concluded that there must be a problem with certain masts used by certain network operators.
Wi-Fi calling can be a work-around.
Data always works, and I can make calls without a problem.
My next move will be to try using a SIM from a local operator, I’ll report back when I have any news.
[Edit] I will also test disabling 4G Calling.
Hi
just perhaps you may find it relevant
when in Scotland last year, my FP5 would quite often lose data transfer on my Polish SIMcard. I had a local eSIM and it constantly used the data from that (I had the option to switch mobile data automatically toggled on but data preference set on my Polish one)
I have not noticed any issues with calls though.
For Italy there is a topic reg VoLTE maybe it helps