Hi everyone,
Thanks for your patience while we continue to address the booting issue some of you have faced after updating to Android 15.
The problem is linked to a faulty fingerprint sensor. During the staged rollout, we closely monitored reports and confirmed that the real underlying issue was hardware-related. Because of this, we have now put a dedicated processes in place:
Faster identification: our Customer Support agents are trained to recognize this case quickly.
Chatbot support: our website chatbot now collects the necessary information, including address, to speed up the repair process.
Advanced replacements: we’ve also introduced an advanced replacement process for anyone whose device is affected, so they don’t have to wait for a full repair cycle.
In parallel, we have been working with our partner T2M on a software fix. We need to ensure that there are no unintended impacts, so this is taking some time. We will keep you updated on the progress and ability to release a fix.
This way, we’re addressing both the immediate impact (through faster repair and replacement processes) and the longer-term solution (through the software update).
I will post on the forum as soon as I know more.
Thanks for your understanding 
Sarah