Hi everyone, FP5, Android 15 I have seen other people having different problem to microphone but i didn’t quite find someone having my problem. I think contacting the assistance will be the solution in the end, but if you think there is something i could do I will be happy to avoid unnecessary wo…

Hello and welcome:) Perhaps you could try the autodiagnostics offered at the website?

Hey thanks for the answer! I already tried the test from the Service menu but now i know wich microphone is being tested! So apparently m1 is not working and m2 and m3 are working. From the FP app there is only microphone 1 and 2 to test and the test for both give the same results: background nois…

Hi, thanks for checking this out, it’s an updated version of troubleshooting resources and I hoped it ends with some kind of feedback, like the diagnosis and the repair suggestions. Has it not? But microphones are not user-replaceable so I guess you perhaps would need to send your phone for repair.…

[image] Meaghan: I hoped it ends with some kind of feedback, like the diagnosis and the repair suggestions. Has it not? I tested and it ends with a button to request repair… as I dont have a real issue I didnt proceed further.

[image] Guidone: the Service menù i think I can say that m1 is not working and m2 and m3 are working (or at least hearing taps/air being blown in them). From the FP app there is only microphone 1 and 2 (someone knows why??) It ends with “Please describe your problem” and then a “request a rep…

I went further and tried to open a request but i got stuck here several time from browser (firefox, then i tried chrome with the same result), then i tried from the phone app i got stuck even before that point, at the selecting device page (there seems to be an overlay that i don’t seem able to remo…

Thanks for checking. It is a new thing, and perhaps there are still some details to be ironed out. @anon76468197 could you please have a look?

Hi Meaghan, Pardon my late response. I am waiting for some internal input. Thanks, Sarah

Hi Guido, Were you able to solve this issue or are you still experiencing troubles with this? I am still waiting for internal input. Sarah

I experience the same issues and i get hung up on the same spots on the FP support page. I do not want to use speaker phone for calls all the time some calls are just not ment for everyone to hear. And the issue cant be fixed by using the fairbuds either because it will not work with them to. It is…