FP4 runs hot in the front, near the USB-C Port, restarts - Not Plugged in

Help Fairphone 4
,
1

For some months I have the following problem:

Whenever I use an app (Youtube, Reddit, games, mail, etc.) the phone runs hot on the front side (kind of next to the usb-c port). The phone then freezes and restarts. It doesn’t matter if it is plugged in or not, it happens either way. Cooling the area (I took an ice cube in a cloth) delays the restart.

I checked the backside, it doesn’t run hot in these situation.

The USB-C Port ist 1 year old, same as the battery and the display.

I rechecked the hardware so everything is plugged in the right way or if I find any dirt or burn marks, but it was all in order.

I also tried my old battery if the problem lays there, but it was the same problem again.

Has anyone experienced the same issue?

2

Welcome to the community forum :slight_smile:

More to the left-hand side or to the right?

How long does it take (from when you start a video or game) for the bottom of the screen to feel hot?

This certainly shouldn’t happen just with mail or web browsing, though I guess it would be less surprising after an hour or two of video.

I would avoid that unless you can be sure no humidity is getting in contact with the phone (plastic bag?)

Anyway, this is not normal. I think you should contact support.

3

Its in the middle, where the circle-buttom is.

Sometimes it Takes 3 minuten (sitting in the toilet browsing Reddit) sometimes 30 minutes Up to an hours when I watch a long video.

Thank you for the Info with a plastic bag. I did the cloth 2 times to see if it was a heat related problem and restart. (And ist looks like ist.)

I will check out the support, thank you.