FP4 receiving SMS but not sending SMS to every contact, just certain

Help Fairphone 4
1

Hi, I am Ben and new in here,

received my first FP (the 4) a couple of weeks before - pleased so far, but…
there are some issues.

  • I have a Drillisch group contract (handyvertrag.de) with O2 network: SMS where received from every contact and also SMS service numbers like provider or bank.
  • But first I couldnt receive **any** SMSs.
  • tried a lot, checked APN / SMSC, switched off/on flight mode and/or Volte, put SIM (9 months old) out and in, etc.
  • solved the problem partly, by switching Volte off again and restarted FP4 and waited couple of minutes before sending a SMS.

Now the recent problem:
Now it is working for some contacts, but not all of them??? Why?

  • checked the numbers, looked fine
  • switched the SIM with the one of a friend: still the problem, that some SMS won`t be send from my FP4 and his SIM; with his phone and my SIM everything is fine?

Has someone a glue, what I can still check?

Would be happy, if someone can help me out there!

Some other issues I have / had:
Tried to contact the support. Received no answear since 09.03.2022, is this normal?
Solved the problem with no mobile network connection (or just for a small moment), caused by that my provider has no 5G and FP4 was set to default 2G/3G/4G/5G instead 2G/3G/4G - why is the default 5G setting not working in 4G but is called 2G…5G?

2

Hi and welcome to the forum.

Just an idea. If the phone is set to select 5G and it finds a 5G signal it may channel hop and as your provider doesn’t use 5G the phone has a problem settling down, so some connections for SMS are lost.

3

Hi there,

thanks, right now it is set to 4G, because with 5G it is hopping nowhere :wink:
With 5G I have no mobile connection at all. That`s why I switched to the 4G setting.

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4

Has someone further ideas?

5

Have you disabled any Google stuff, if yes what?

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6

Hey, thanks for Your reply.
Checked it. I`ve found the following disabled:

  • Android Auto
  • Carrier Services
  • Chrome
  • Digital Wellbeing
  • Drive
  • Google Play Filme & Serien
  • Calculator
  • Soundrecorder
  • YouTube Music

What`s Your suggestions?

1 Like
7

You’ll have to enable Carrier Services again, that has been an issue before, see:

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8

Hirnsushi, You are great!

Big hugs, Bro!

Problem solved after enabling the Google Carrier Service and restarting FP4.

Case can be closed!

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9

Also big thanks to You, yvmuell for the crucial hint of direction to search :star_struck:

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10

What do you mean by you’ve found? You must have disabled those yourself.

Best wishes,
Thomas

11

Hi Thomas,

yeah, You are definitively probably right. I did mean, “I have searched and I have found.”
Sorry, english is not my mother tongue.

Btw and OT, there is an orthographic mistake in the self description / subtitle of Your profile as a corporate communications professional.

Cheerio, Ben

Problem solved, over and out.

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12

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