FP4 Quickstep keeps stopping after A15 upgrade

Bonjour,

  • Vous aussi vous avez l’icône “Wallet” toujours allumée ? Ce n’était pas le cas avant la mise à jour Android 15 sur mon téléphone…
  • D’autre part, avez-vous contacté le support “officiel” Fairphone pour signaler ce bug (car c’en est bien un) ? Je n’ai pas bien compris si c’était nécessaire ou pas…

Hello !

So I have the same screen flashing problem here, my phone is usable though but a bit laggy and has some stuttering. I also get the quickstep message not working.

Though I’m not with Orange and never was, I’m with Free. And I don’t have a sim card, it’s e-sim.

An e-SIM is also a SIM card. And it seems its sufficient to have roamed in the Orange network, somewhere. Do you have the Orange Apps on your phone?
Orange installs “bloatware” on your phone and this was identified by others as root cause.

I have nothing from Orange on my phone, and never been with them. I got my phone directly on fairphone website.

so it might have another root cause. Did you try to clear cache of the Quickstep App?

I have the same issue here after doing the Android 15 update. Clearing the cache of the Quickstep App doesn’t work. I used a Orange SIM in the past, but since a few months I have been using a Free SIM only.

as discussed above kindly use the workaround to download another launcher for the time being.

Just upgraded my Fairphone 4 to Android 15 and same thing happening to me…

Hello, are you or did you use in the past the Orange network?

This issue was reported from 2 users within the beta phase. I’ve also provided an error log within the issue, but unfortunately, it was not fixed before the release.

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it seems Orange user should not receive the update, however the orange bloatware might still be on the phone from the past or roaming.

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I also have exactly the same problem.

To use apps, I figured out that Gemini still worked. So eg you can also give it the command to open the playstore as an alternative to the above described way.

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Bonjour,

  • Je n’ai pas l’icône wallet toujours allumé non.
  • J’ai bien contacté le support officiel qui est rapidement revenu vers moi m’indiquant qu’ils le feraient à nouveau dès qu’ils auraient une solution.
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The update broke the usability of my phone.

I did the update in early afternoon, just before leaving home. Quickstep now keeps shutting down according to a pop-up. the home screen keeps flickering and I can’t select anything. Can’t access the apps so in particular I can’t install/uninstall anything. My phone is unusable.

Can’t you test your updates before pushing them to users? What do I do now? do I really need to figure out how to go through factory reset or whatever do clean up your mess? Even if I do, the phone will ask for installing the new version of the OS, do I have to refuse them and potentially have security isues?

What if this happens to someone who is moving around and needs his phone for train tickets or whatnot? What were you thinking?

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Moved your post see above for a workaround

The general rule with FP is do not update the phone when you really need it. Plan the updates to times when you can dedicate some time to problem solving. And, of course, read the forum before installing.

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Hi,
I also have quickstep crashes. I have not Orange, but Swisscom operator. My phone language is also french

Uh-oh. Luckily I came here to check before installing, I was afraid something similar might happen.

I sure hope Fairphone will get quickly a grip on this problem (chances are good given it apparently affects all Fairphone models). Till then, no update for me, more so since one of my SIMs is Orange… Having a working phone is vital, if the phone reboots I’ll be unreachable till I notice it. :frowning_face:

(Before someone tries to tell me “but there are so many people who have no problem” - Sorry, I’m not a gambler… :slightly_smiling_face:)

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If you already know the update will cause problems as you use Orange, of course it would / will not make sense to do the update. This is not gambling. If you already know that this will happen to a lot (or maybe all) Orange-Users I would rather call running the update despite better knowledge stupid.

Still there are many non-Orange Users that use the updated FP4 without problems. And if one is not directly part of the affected group of users having problems, I do not understand why the update should not be performed, just because there a a number of reports about problems with the update. This is where usually the topic “quiet majority not having problems” kicks in.

What I do not understand is, that this problem seemed to have occurred in the beta testing already and still it was not fixed before the roll-out. They should at least have mentioned a problem for former or actual Orange-Users.

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this was 1 or 2 reports only and

Also while not ideal there is a workaround…

I would ask we dont discuss this here further and in the respective topic if really needed.

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