FP4 Battery life

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Hi there,

Thank you for supporting Fairphone and for reaching out! My name is Carlota from the support team, nice to e-meet you😊

I am sincerely sorry for the wait you have had with our response. Due to the popularity of our new Fairphone 4 and our Android 10 release for the Fairphone 2, we are experiencing a significant increase in the number of support requests.

We are doing our best to catch up and get back to you as soon as possible, we are very grateful for your patience!
I’m sorry you are experiencing issues with your device, let’s look into this! To be able to get as much information as possible, may I please ask to follow the steps in this email?

If you are in the presence of a weak Wi-Fi signal, your battery might drain really fast.
Please perform the following instructions and use your Fairphone 4 for a few days before evaluating the battery performance again:

Also, keep in mind that after a software update the operating system could take some time to adjust to the new settings, as some services might be updated only after being used. This might temporarily impact your battery life. If the battery issues persist after 1 week from the update, please follow the below steps.

  1. Identify apps that are draining battery:

You can easily check which apps are consuming more battery in the Settings.

Go to Settings > Battery.
On the top right side of the screen, tap the More Options menu (three vertically aligned dots) > and tap Battery usage. You will see a graph and list of all the apps draining your battery.
Take a screenshot(s) of what you see on the screen.

  1. Install pending app updates

Make sure to install app updates. After a software update, apps might need to be updated too.
To check for updates:

Connect your phone to stable Wi-Fi.
Go to the Play Store.
Tap on your user profile picture located on the top right side of the screen.
Tap on My apps & games.
If you see it, tap on the green button saying Update all to update all the apps at once, or select the Update button next to the name of each app to update them individually.

3. Safe mode

To exclude the possibility of a corrupted third-party software, reboot your Fairphone 4 in Safe mode.
To verify if there is an issue, it is essential that you use the phone in Safe Mode for a full battery cycle (even if 3rd party apps don’t work!):

  1. Charge your device above 95%.
  2. Reboot in Safe mode.
  3. Go to Settings > Battery > on the top right side of the screen tap the More Options menu (three vertically aligned dots) > tap** Battery usage** > tap again on the More Options menu > tap on Show full device usage. Take a screenshot(s).
  4. Use your phone in Safe mode until the charge drops below 10%.
  5. Go to Settings > Battery > on the top right side of the screen tap the More Options menu (three vertically aligned dots) > tap Battery usage > tap again on the More Options menu > tap on Show full device usage. Take a screenshot(s).

4. Final step

Send me all the screenshot(s) you took and let me know your feedback.

Once you performed all the previous steps, please come back to me with the results. I will wait for your reply.

Thank you in advance for your time and collaboration, I really appreciate it.

Have a lovely day and take care!

Best regards,

Carlota

This was what they demanded and I sent them point by point a screenshot and a comment on what was happening

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