Hi Folks, having problems with my FP4 and my Libre3 sensor from Abbott. Using the combination since last year and had not so many issues, but since some time I got bit off trouble. Sometimes the libre sensor is working 14 days without issue. Now I got the problem, that the sensor stops reporting …

hi guys, bad news, the sensor I attached yesterday, had the same problem this morning. Lost the connection to the phone and it is not possible to reconnect it. Normally a sensor has a 14 day life. Had contact with fairphone support. Asked if the last updates did change something in relation to bl…

Maybe check battery optimisation settings for Bluetooth and the App [image] Bluetooth LE loses connection after 24h Fairphone 4 Go to settings, search for “battery optimisation”, click on “battery optimisation”, change the filter to “all apps”, search for “Bluetooth”, cha…

Hi Yvonne, thanks for your answer. That was exactly the post, where I didn’t found the setting :slight_smile: But FP-support send a checklist for BT-issues, and the description in it was a bit more clear for me. Found it on a different place. Settings - Apps - All Apps - right corner 3 dots choo…

[image] Solarsurfer: Abbott told me, that they did some modifications at the app, but in September. Do you always immediately update or do you let the Playstore auto update? If not just because it was published in Sep does not mean it was installed in September. Did you also check the Abbot …

Autoupdate, but I also thought about, where I could see, when the update of my local app happened. But nethertheless, I’ve did a reinstall of the app, so the last date will be today. Libre App battery setting is set to “unrestricted” The rating is poor I know. But what shall I do. The market of th…

It seems this app is not a so called Diga, so most likely no trials needed/done. Still I guess the sensor does not work without app and just saying they dont support all phones is a bit lame in my eyes and their homepage says this, your issue is def not just a minor glitch [Screenshot_20241202-191…

Thanks for checking. Same message comes for FP5. But the 2nd sentence is the point! Der Funktionsumfang könnte geringfügig eingeschränkt sein. - That means, the function will be affected by minor issues. But losing the connection and don’t getting it back is a major event! Also interessting is, th…

It’s unbelievable, the sensor stopped working, with again 11 days left! That’s the 3rd sensor with this amount of left days, except for the one who stopped after 1 day. This time I had the phone in my pocket and ist wasn’t away from me. This means, that all BT settings and batterie settings I did…

My way would be to place product complaints with Abbott to at least get the sensors back. Maybe also talk to your health insurance, as they pay for this and maybe your prescribing physician can talk to Abotts MSLs to report issues, maybe other patients complaint as well. Such behaviour of a pharmac…

[Screenshot_20241205-222901_1] Hope upload of screenshot works. The sensor came back, but there is a short break in the graph. Never had such a break. I guess the problem is in communication app an sensor, but why? Will send it to Abbott too!

FP4 and Freestyle libre3 connection issue

Help Fairphone 4

yvmuell December 2, 2024, 4:10pm 3

Maybe check battery optimisation settings for Bluetooth and the App