FP3: my order just got delayed by one month! from mid Sep. to mid Oct. to early Nov

Or just let the customers know, that the whole batch - your phone is in - is being shipped.

And if Rhenus indeed manages the shipment from The Netherlands as well, they might be responsible for assigning all the parcels in one batch directly to the individual customer.

(Somehow I do not see the container delivered to FP-office Amsterdam, where they open it up to add adress stickers to every single parcel. :wink: )

I just added your “order-status” problem to my thread with the (rather short) list of (not so urgent) errors; hope you don’t mind.

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I still have the box in which my FP2 was delivered, it shows Rhenus as return address. There’s no boxes of phones passing through the office.

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There are three routes, that are shown on the hompage:

  • North Corridor (Trans-Siberian Route)
  • Middle Corridor (New Silk Road)
  • South Corridor (New Silk Road)

All cross at some time the russian border of course.

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So they are preparing the shipment (which can take who knows how many days). After that they ship it (from somewhere in China), and regardless of route it is approx 3 weeks till it arrives in Germany. (You’ll still get it first :smiley: ). If (big if) they would ship it today, it would be at least 1 October.

That’s what I call optimistic. :grin:
From my experience that is not how modern logistics work.
Most likely the container arrives by train in Hamburg, is loaded onto a truck and taken to Eindhoven, where they do the customs formalities etc., break the seal, open it up and address all the parcels to the customers.
Due to customs, I get this.

My understanding on the other hand is reaching it’s limits, when I see, how some parcels are moving around from one hub to the other, before they end up at the customer. A parcel might be taken from the factory to a hub 100 km away, where it is handled, put into a delivery van and returned to the very same town where it started.

In another case, I could watch a parcel from another country -via online tracking- passing my hometown twice and taking it more than 100km away from it every time. As I understood it, the load was broken into smaller loads twice, until finally the delivery could take place. :roll_eyes:

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First FP3s are already being delivered (not directly ordered from FP):

Hope y’all don’t have to wait too long anymore either. :slight_smile:


Those waiting for their orders will probably feel a bit like some other suffering feller when reading these reports :wink:


I got an official response from Fairphone regarding the one month delay:

We made some changes on the design of the phone, to make the phone even more robust, and that delayed the supply. (e.g. the plastic of the back cover was changed to make it more resistant). We also had some supply constraints with suppliers, leading to lower production volumes.


The same answer also got posted on Twitter in reply to people asking for reasons for the delay.

That was me :stuck_out_tongue:

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Do you think these changes were made before or after the deliveries for the big resellers? I hope I won’t have to use the warranty…

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We would need to ask Fairphone… Everything else would be just guessing. :man_shrugging: I sincerely hope for you and us all that it was in time :crossed_fingers:

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I ordered my FP3 from a reseller. I got a message from them that due to challenges in device availability the order will be delayed. They could not confirm any exact date when they’ll ship it. :roll_eyes: I hope it won’t get delayed too much.


Right now the FP3 can not be ordered from the Fairphone Shop (no “Buy” or “Pre-Order” button). My guess would be that it’s not necessarily about a delay in production, but perhaps just about an intentionally limited number of phones offered in the shop software.

I guess this will be clarified tomorrow.

The button's back.



Well, then the french version of the page was the most accurate :wink:
That page said “Pre-commander”; other language versions just stated “Out of stock” or “No”.

Maybe you can borrow another phone in the mid time? :thinking:

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As I expected, yesterday Vireo anounced another delay:

Liebe KundInnen, es gab kleine Verzögerungen, das neue Modell kann (für aktuelle Bestellungen) nun ab dem 25.09. aus unserem Lager versendet werden. Sie können umgehend vorbestellen.

And that won’t be the last one :slightly_smiling_face:.

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I read somewhere that they added one more screw to hold the display module in place. Let’s hope everything plays out well and ships in time. I love the companies vision and you can tell that their heart is in the right place but my FP2 is an unreliable mess. Still ordered the FP3. I want to see these kind of products succeed :slight_smile:


It’s really strange, it’s not the first time that I read people having issues with FP2. I own a FP2 for almost 2 years now and I have no issue.