Solution: Please follow the official troubleshooting tool . ▶ archived text Original Post: Hi, I have my Fairphone 2 from Tuesday 5 January. I have a problem: when I make a call, the screen is totally black and it turns “on” only when the people on the other side close the call. When I receive the ca…

A definitive one-line summary for those having issues: Fairphone OS 1.7.0 and Fairphone Open 16.09.0 features a proximity sensor calibration app accessible through Settings > Maintenance > Proximity sensor. Have a look at this other thread to read more about the calibration app: [image] On ano…

I just got some feedback from Olivier Herbert who is the CTO of Fairphone. He is investigating the matter, but wanted to share this with you: It’s important to note that the seal is formed by the combination of both the gasket on the display frame (which is flush/slightly recessed) and the light p…

I am just adding the same problem. I did clean my sensor, but it didn’t help… I know use the workaround but changing the power button but I’m also quiet disappointed in this functioning. Annick

@Douwe : Thank you for your fast acting in this issue. I dind’t noticed the counterpart of the seal and its a technical explanation for me. With my curiosity i opened my FP again and had a look on this counterpart. In my Phone the seal has an inclination, as you hopefully can see on this pictures: …

Ok, i have the same problem. The on/off button trick works when you make a regular phone call. When you call with Whatsapp, this does not work. And if nobody answers your call, you have to get the battery out (annoying). The proximity sensor does not register anything, so i wanted to open up the pho…

[image] Bas_Flipsen: Unfortunately i cannot slide the screen of the body. There are some tips and tricks here: [image] How do I replace a module/the screen? Fairphone 2 #The guide moved here . ###Original Post: The modules of Fairphone 2 can be replaced very easi…

If you press and hold the power button for 15 to 20 seconds, the phone will reboot. This should spare the tedious process of removing the battery.

Solution? In my terminal works! I enter the phone number and pulse often any symbol (speaker, dialing fools …), the screen goes black but then activated and operating normally. I do not speak English and I translated with google, sorry

It would seem like a logical choice to let the power button turn the screen on even if the proximity sensor thinks it is covered. At the moment the phone is an unresponsive brick when this error occurs. If the power button could turn the screen we would have a reasonable workaround for when this iss…

the issue of the proximity sensor is still not solved. I have issued a repair at Fairphone, because cleaning does not work. But up till now, no reply or a repair process in effect.

Hi there Just wanted to report that I have the same problem. Screen stays black when I move the phone away from my ear. Can’t end the call. Sometimes the screen lights up again after 10-20 seconds, sometimes it doesn’t. Then a reboot is necessary. I still have to test wether cleaning the sensor hel…

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FP2 Screen can't be reactivated during/after calls - See first post for Workarounds

Help Fairphone 2