FP2 no notification, Factory reset?

[Lisa2]

Hi Fairphone users!

I am FP2 user for 1.5 year, although I am big advocate of the concept, I am currently quite frustrated:
I am having the exact same problem as described here:

No Notifications

Hi, first time here, but I’ve been a fairphone user since the fairphone 1. Now on a fairphone 2, still love the idea but coming up against a problem I can’t seem to fix (although I haven’t fixed that many but have done work arounds :)) Now, the problem: In the past week or so my phone has stopped notifying me when I have any mail, interaction on facebook, twitter, instagram and whatsapp - in fact it doesn’t notify me of anything. On the main screen when I pull down the menu that includes wi fi…

Unfortunately no one posted the solution… Can anyone help?

As a summary, following an update, my FP2 is not functioning properly:

• NO notification whatsoever, miscalls, messages, notifications from Whatsapp, twitter etc, I have to open every single app to check what’s going on.
• notificatio drawer (swapping down) not functional
• "home” button and “overview” button don’t respond (meaning that the screen senses the touch but nothing happens). To exit an app, selecting the “back” button multiple times is the only way.
  …

Of course I’ve checked the notification settings, all is looking fine there.

Do I have to do a factory reset? What should I check before doing that I am concerned to loose info… I know contacts and pictures are backedup with gmail account. What else should I check?

Thanks a lot if you can read and help !

[urs_lesse]

@Lisa2

"home” button and “overview” button don’t respond

This is usually a clear indication for that you need to redo the update, but to make sure, you need to install it manually:

https://support.fairphone.com/hc/en-us/articles/207914363

Please also check how full your storage (Settings > Storage) is.

[Lisa2]

Dear @urs_lesse,

Thank you so much for your reply and taking time to direct me to the manual update page. I just did the whole procedure, it went smoothly and I was getting optimistic but unfortunately, at the end after the final reboot, nothing has changed

I have checked the storage, I still have 10 Go free.

Do you have any other hint before I try to the factory reset (is there also a procedure?) ?

Thank you !!!

[urs_lesse]

I am afraid the factory reset will be necessary then

How to make a Factory reset on Fairphone 2

Note that the instructions for Android 5 and 6 should also apply to your version of Android 7 now (there should now be no TWRP on your FP2 anymore). So disregard step 5 and apply the previous steps instead.

[Lisa2]

Thanks @urs_lesse, I did the Factory reset, EVERYTHING is back to normal …
I probably messed with some part of the back up as I could not retrieve properly all contacts, but this is minor damage and everything else, pictures, message history is there…