the last update made my phone unusable as a company phone. I’m also using the second SIM slot for my private SIM, what makes things even worse.
I installed the OS version 1.4.2 by using the simple mode of the updater app from OS
version 1.3.6. Since the update (I also re-installed the update again by using the updater app) the following things happen:
- The screen sometimes flickeres
- My phone restarted around 10 times per day, while using it. And around 2 times, when it was not in use.
- I had absolutely no problems with the OS version 1.3.6
I opened a support ticket on thursday. Nobody replied yet. So today, I made a clean install. I made a factory reset from the recovery mode and wiped the cache. It took around 3 hours to, to re-install my apps, setting up the phone, etc. After having set up everything, the phone kept restarting. Although the phone app stayed black during a phone call and only “unlocked” the phone, if someone answered the call and hung up later.
@rick told me in the 1.4.2 update threat, that a manual downgrade would be possible. But after I reset the phone with all the settings I set up this afternoon, I tried a manual installation of the OS 1.3.6. But before the installation starts, I receive the following error:
Verifying update package... Installing update Can't install this package (Wed May 18 21:49:50 SGT 2016) over newer build (Mon Jun 6 12 53:42 SGT 2016) E:Error in /sideload/package.zip (Status 7) Installation aborted
Has anyone an idea how I could fix my phone? For being honest, I don’t really care how, but I need a phone I can rely on. Downgrading would be fine. But I don’t know how. I would really appreciate, if I neend’t root my phone.
If you are facing that issue, have a look at my #26 post: Right now, the solution is that you e-mail / call the support and agree on further steps with them.