My FP2 keeps rebooting at any random moment.
When this happens it gets stuck in the initial “FAIRPHONE - powered by Android” screen. Usually it keeps rebooting again and again in and endless boot loop and doesn’t go further from that screen, and then I need to remove the battery to stop the loop. In other occasions it makes it past that screen and goes on to the blue Fairphone screen.
In the blue Fairphone screen, sometimes (very few times) it goes on and starts the phone. Some other times it gets stuck half the way of the blue moving thing, and then it goes to this “Android is starting… Optimising app X of Y” (of note, the value Y keeps changing at each round). Sometimes if fully loads the blue moving screen and then still goes to “Android is starting… Optimising app X of Y”.
In the “Android is starting… Optimising app X of Y” phase, sometimes the process gets stuck and/or the whole thing reboots again, and back to scratch. Sometimes the “Android is starting… Optimising app X of Y” process finishes and finally the phone actually starts. Unfortunately, it will only work for a few hours and will eventually reboot and start all over again.
In this process, and in the few occasions when the phone is working, it gets very hot in the area next to the camera objective.
This all started about 1-2 months ago. For a while the phone would just get stuck randomly (both while using it or when resting) and I would have to take off the battery to restart it. It restarted normally and worked fine other than that. The phone was getting stuck once a day on average. By then I was running my phone on OS 1.12.0.
In the last 2 weeks it got much worse as I described, and all the things described above are happening at the moment. I literally can not use the phone.
I have gone through the FP2 troubleshooting, and tried several things including:
- I have updated the OS to 18.1.0
- I have done a factory reset (without restoring any backed-up data or apps), and tried to use my phone without installing any app other than the google apps that come by default.
- I have removed the two SIM cards and tried to use the phone without any SIM cards on it.
None of the above seem to make a difference, the problems keep being the same.
Unlike many other users with a similar problem, my battery does load normally. It runs out of battery quicker than normal if I leave the phone on the endless reboot loop, but still last for 5-10 hours.
I have put a request to customer support but haven’t been contacted back yet, after 10 days.
Hopefully somebody can help me fix this problem.