Hi, not sure when it started but since a few days I recognized that my screen is not rotating any more when changing the orientation. I checked already the settings and also the short cut for locking/unlocking the automatic screen rotation. From that point all is as it should be. Searching through…

Puhhh, this seems much too radical to me up to now. I am a bit reluctant to again set up my phone from scratch, had too often already to live with a limited FP2 or waiting for replacments or setting it up from zero… I might first talk to the helpdesk… But thanks for the reply, Timm

Hi, I was observing the problem for a while when deciding mid December to open a ticket at Support (Request #219970). During the last weeks it became more and more pronounced how limited a ‘Smart Phone’ with all these dead sensors is at all - not too much smartness left. Hence, it is hardly usable…

[image] TimmWa: What can be done ? [image] Does calling right away slow down the support team? (Solution: Create a ticket first, then call!) The Industry Hey, I discussed with the support team and they told me that he fastest way to get a response is to open a ticke…

I do have the same problem. FP2 Board 17.12.2015 Accelerometer stopped working. Complete wipe of the phone did not help… OS: FP2-gms- 18.02.0

Hi, this is very interesting. Could you trace down the problem when or why it happened to you? Which sensors are affected, can you share a screenshot? I have no clue or idea what this problem may have caused. Last week I also received the first(!) Response on my support ticket - exchanging and aski…

I went into recovery mode and wiped user data and the cache partition. I did not reflash the OS… It also started after replacing my broken Display module. However switching back to my original Display didn’t help. I also upgraded my phone to the new camera and I’ll try to switch back to the old one…

I have this problem too on a pretty new device (bought on the 17th of January)

Hi garro, this sounds really severe. You mean your phone is less than two months old and your sensors fail all as well? Can you share a screenshot as well listing or not listing your sensors? I guess you should contact the support team directly…

@ D2.Tyrael: How, seems that for you at least the gyroscope and the compass/magnetometer seems still be working. Mine are dead as well… [Screenshot_20180220-211915]

FP2 - G sensor / Accelerometer is dead

Help Fairphone 2

AnotherElk February 15, 2018, 10:07pm 21

Really erased the OS, not only a “factory reset” which only deletes your data and Apps and leaves the OS as is (with possible problems on the OS side)?
Then you confirmed a hardware failure … that’s unfortunate, but support will handle that …