I am really annoyed and disappointed. I just bought a Fairphone 2 end of may and this morning, it crashed and I am not able to restart it. It crashed after a phone call, the battery was nearly full on the morning and I did not used is much.
The screen stays dark. The red light does not turn on. I removed the battery and let it cool down, it did not work. I tried to plug it to several chargers and cables and/or computers, no light, still a black screen.
I tried pushing the reset & volume up button for a few minutes, nothing changed.
I tried removing and changing the SIM card from SIM holder space, still a black screen.
I am sad of such an early and fatal failure for a so-called long lasting phone.
Can you tell me how to quickly fix the issue ?
I already contacted the support. Did not receive any answer from now, I just copy-paste the description of the issue, I apologize for letting this unappropriate introduction.
Such early failures are typical for any digital high-end circuitry. The defect-rate is high after manufacturing, goes down after some month of use and increases again, when the devices reach the end of their live-span.
The long-durability of Fairphone doesn’t mean to work against this behaviour but to keep parts replaceable. You may have to buy a new mainboard but you can use your old display and camera and don’t have to throw away the complete Smartphone.
Good luck, I had a similar experience and found support staff casual in extreme, once I eventually got through to them. They seem to be overwhelmed and have no concept that if one pays a lot of money for a new phone it is reasonable to expect it to work. It’s a sad decline from much better service levels and response in the past.
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