FP2 charging problem

[Brittany_Pummell]

Hi,

I’m sure I won’t be the first person to ask about this, but I can’t find any info in the forum.

My phone doesn’t seem to be charging.

When I plug it in, at first the red light flashes, then the normal charging screen comes on…but after some time having hopefully let the battery build up, I can’t turn on my phone and it just repeat loops the startup.

[AnotherElk]

@Brittany_Pummell

but I can’t find any info in the forum.

You can find the search function on the top right of the page (the magnifying glass icon) …

https://forum.fairphone.com/search?q=fp2%20charging%20problem

[paulakreuzer]

Try the battery reset as described in the batteryguide and if you have further questions please continue here:

FP2 Won't turn on or charge - See first post for troubleshooting

Troubleshooting Guide: If your phone doesn’t show any signs of live (screen stays black, no vibration and no LED e.g. when trying to charge or to reboot) the most common problems are: Your battery is deep-discharged Your cable/charger is not fully compatible or broken Your battery doesn’t sit tightly in the phone The bottom module is defective (check other causes first, consider cleaning the module contacts using a dry cloth if you can, then contact support if the problem persists) Take out t…