Foto app closes

[Esther_Verwijs]

Hi!

Find two screenshots attached of notifications I get regarding my foto app. I can not use the app, it closes all the time. I just installed my new Fairphone 5 and this is the only problem that I need a solution for. Anyone who can help me out?

Thanks!

[Esther_Verwijs]

[OldRoutard]

Welcome to the forum.

Does your phone have a SD card (for expansion of internal memory or portable storage)? If so, please see the article on SD cards:

A little guide to... using SD cards

Android 6 introduced new options for using an SD card in your phone. When you format an SD card or insert a new SD card, you’ll have two options: Internal/phone/adopted storage or external/portable storage. The option that most closely matches older Android versions is the external option. There are a couple of things to take into account when choosing which option works best for you: TL;DR: Formatting as internal will allow you to store apps on it and have it encrypted with the system interna…

[urs_lesse]

Handle with care, see @OldRoutard 's post right below

Probably too late, but my first step would be to choose “App info” here …

@Esther_Verwijs

… and then proceed to empty the app storage and cache to reset the camera app.
(This will not delete any photos, no worries.)

[OldRoutard]

@urs_lesse

reset the camera app

Initially I also thought the problem was with camera, but it’s the Photos app that’s causing problems. Do you think there might be a link here?

Emptying cache for both apps might help, though the device is new.

If the problem persists I think it might have something to do with the account and Google web storage (see second screenshot “Setting up your photo library”).