Hi Monica,
Welcome to the forum. What combination of “buttons” were you using, as keeping “Volume Down + Power” elicits “Bootloader mode” with Fairphone logo (Blue LED) and “Volume Up + Power” should produce “Recovery mode” but not always easy to produce as in this thread:
https://forum.fairphone.com/t/error-at-boot-no-command-and-cant-enter-recovery-mode/30963
Also need to consider whether you have backed up essential data at some point as “Restoring to factory settings” does just that.