For an ethical company, is transparency optional when it comes to defective products statistics?

I would love to live in a world where this works, but I it’s not a world that I recognize. Maybe you’re right, but I think there’s a reason I’ve never seen such a campaign – one that includes releasing internal details that potentially reflect negatively on company running the campaign I mean. You say that the information just has to be spun right, but does FP with its tiny advertising budget really have control over the spin? It has to rely on tech publications and social media to spread the word after all.

The negative reviews that DigitecGalaxus put in their ads seem to me to be something different entirely. They’re public anyway, aren’t they? And almost every single one of those I found through Google search also happened to be funny in some way, not only negative (except one about the Fairphone 2, which it turns out was already talked about here). What’s more, DigitecGalaxus is a retailer and all the comments are about products they sell, made by other companies, not DigitecGalaxus itself. Having access to potentially negative reviews is a plus for the customer.

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