Fingerprint stopped working, setting completely gone

Help Fairphone 5
103

Hi FP Angel

Since couple of days I have the same Fingerprint Hardware “not available” -issue on my FP5. When I scoll through this forum, it seems that I’m not the only one.. Still no solution for the problem, than sending it to repair?

When I dial “your” nr.code and test the “Fingerprint rawdata” it says: “Intreset test failed: ret = -1”

Some further Information: In my case, the error first time happens some weeks after installing Android-Version 15 (on 5.8.2025). 4/5 days ago the sensor start to not functioning.. first it still worked now or then, since 2 days no proper function anymore.

and I dont find any fingersensor settings?

a reply would be very appreciated :smiley:

104

Hi

Just a quick word.

As far as I understood the current issues with Android 15 not booting with faulty fingerprint sensor, I would advise against turning off your phone till you get it sorted.

105

FP Angels are no FP employees, thus kindly use the official ways to sort this out with FP.

106

Recently also had my fingerprint sensor “disappear” (including the setting, and testing it in QA mode would just crash that app), but suddenly it came back just before I was about to send it in. Sounds like a flakey electrical connection?

107

It happened after the last update… My fingerprint sensor does not work everytime since then. I did selfchecks.

But I don’t get any message about, that the print sensor does not work, like the others have.

So, what should I do now?

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108

I tried to add a new fingerprint now. It detected the first 10-12 touches but then it did not detect any touch anymore and it went to timeout. Now it does not detect any touch anymore.

109

Send it in, via repair portal: Here’s how you can repair your Fairphone device yourself.