We just bought Fairphone 2 in my conmpany as a trial to see how it works.
Unfortunately I am quite disappointed with the phone itself and Fairphone support team. I am in charge to try the phone we have bought and to be honest I was quite excited to bring Fairphone to the company and really like the first impressions, dual sim card, battery, apps, presentation and etc…
However I started to have problems since first day.So I will describe all the problem I have/had with Fairphone2
We received the phone on the 24th of February
I started to use the phone with 2 SIMCARDS + Encrypted the phone.
Day 1-2 - Phone’s screen starts to flick randomly, I thought was just me
Day 3 - More flickering, it wasn’t me.
Day 4- The second SIM Card couldnt connect using 4G(still not understanding why). So just ordered a new SIM Card just in case, it didn’t work either
Day 5- Gets worse still random flick, phone got frozen had take battery out and put on again to get the phone to work.
Day 6- On top of all these problems, phone starts to get error messages saying some service crash and I couldn’t do anything with the phone
Day 7-10 Phone doesn’t turn on any more, black screen. Led turns on sometimes when charging and sometimes it doesn´t. If I try to turn on, sometimes phone vibrates like if it is turning on but screen stays black all the time.
Day 7-10- I had no choice I had to give up - Contacted Fairphone Team for reimbursement maybe a replacement, I don’t know just something… NO ANSWER - Ticket was open on March 4th
Today more than 1 month later I haven´t heard a word from Fairphone Support team, they probably overloaded, yes maybe… but a company who aims to get customers using world of mouth… is definitely not doing a good job from my point of view.
Fairphone idea is amazing but is not a cheap phone to die like this after a week or so using the phone.
You know what disappoint me the most, not having one single official answer since I ask for the reimbursement of the phone.