Fairphone with flaws and no help from customer service!

[b.freigang]

I bought a fairphone 2 for my daughters birthday and the phone has several flaws. My daughter filled in the form online to request help from the fairphone customer service a couple of weeks ago and never got an answer. Does anybody know how to contact fairphone via E-Mail? Do they normally answer? Or do they just sell phones and not care for their customers? This wouldn’t be fair…

[Johannes]

Here’s a summary (click the title below to read the full topic):

The Forum Guide to... Fairphone Support

This guide is a wiki, you are free to edit/update it using the icon in the bottom right corner of this post. First things first: here is the fastest and best way to contact support: Send a request to support Please fill in the required fields for case to be handled faster If you didn’t buy the device directly from Fairphone provide proof of purchase in your request Write down your ticket number Only use one email address when mailing Fill in as much data as possible, then s…

Also note that for several flaws you’ll also find more info on the support pages and/or this forum.

[werner_noebauer]

Hi,

the queue of open tickets is still very long, so the Fairphone support team is very busy to answer all the open questions. If there are serious issues you can contact Fairphone also via phone:
Monday to Friday 9:30 - 17:30 at +31 (0)20-788 4400.

Maybe we can help you here in the forum?