Fairphone with flaws and no help from customer service!

I bought a fairphone 2 for my daughters birthday and the phone has several flaws. My daughter filled in the form online to request help from the fairphone customer service a couple of weeks ago and never got an answer. Does anybody know how to contact fairphone via E-Mail? Do they normally answer? Or do they just sell phones and not care for their customers? This wouldn’t be fair…

Here’s a summary (click the title below to read the full topic):

Also note that for several flaws you’ll also find more info on the support pages and/or this forum.


the queue of open tickets is still very long, so the Fairphone support team is very busy to answer all the open questions. If there are serious issues you can contact Fairphone also via phone:
Monday to Friday 9:30 - 17:30 at +31 (0)20-788 4400.

Maybe we can help you here in the forum?

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