Hi, I am glad it worked for you but can’t think it should be this way or this could be recommended.
The ‘guest’ purchases are often not properly recognised on your account.
I had the exact same issue before, and still am not quite sure why and how this worked or not.
I had the same issue and removing a dozen addresses (that I don’t know why were there) solved the issue. I could place the order.
Thanks to everybody.
Ciao,
Max
Had a similar issue with the Fairphone webshop getting stuck at the address page. After reading the forum’s advice to delete extra addresses, I managed to complete my order successfully. Thanks for the tip!
I removed all the addresses - sadly it still doesn’t work. 
Update: I also had to update my invoice address. And by now I guess it could have something to do with umlauts, since I wasn’t able to enter the umlaut that is part of my address.
Bonjour, c’est pareil pour moi : depuis des semaines j’essaie encore et encore de commander d’arriver enfin au paiement mais en permanence bloquée sur la page de livraison où effectivement chaque fois que je clique sur “suivante” au lieu d’arriver au paiement ayant choisi mon point de livraison, je reviens sur la même page avec une adresse de livraison rajoutée à chque fois et je ne peux jamais commander ma batterie et mon câble sachant qu’il charge difficilement, une fois sur 3 et encore… Merci pour vos réponses. Cordialement, Manon.
@Alon_Brandt, I can only guess how busy you are this week, but still wanted to draw your attention to issues reported on the forum (and Reddit) that some people had when trying to purchase an item from the FP webshop. For some it seems that deleting the addresses or purchasing as a guest might have worked.
With the launch advertised for tomorrow, we might be expecting a higher interest in the shop and some potential customers might find it discouraging.
Please find below the links to a German thread on the same topic and Reddit one
https://www.reddit.com/r/fairphone/comments/1lhwyjz/unable_to_complete_an_order_on_shopfairphone/
Also tried to tell them twice, not sure someone is listening, if not the road after the launch today could be a very bumpy one also for us here in the forum.
[EDIT] I was able to complete the purchase by checking out as a guest, without logging into my account.
Hi everyone,
I’ve been trying to purchase a replacement bottom module for my Fairphone, but I can’t complete the checkout process. The issue happens on the checkout page: after filling in the form fields and clicking “Save”, the page simply reloads and all the fields are empty again — as if nothing was saved.
I’ve tested this across different browsers and operating systems:
- Firefox and Chrome on macOS
- Firefox and Edge on Windows
The result is always the same.
I submitted a support ticket several weeks ago, but haven’t received any response. Is anyone else experiencing this problem when trying to buy something from the store? Do you know if the Fairphone team is aware of it or if there’s any workaround?
Thanks in advance.
Moved your post here please see above
i try to purchase a screen for my fairphone 4 but it seems impossible to check out. I have to fill indefinitely my address with “Save” button below and it keeps coming back. I tried on Chrome / Edge / Firefox, PC, smartphone and iphone… nothing changes. Even on MyFairphone App the button checkout doesn’t work. Anyone with the same issue ?
hello, I have moved your post here, please read above and let us know whether any of that worked.
Dear all, if nothing listed above works for you, I believe FairPhone support chat works again. Maybe that’s a good way to have them look into this issue, since it’s not solved for all yet.
Hope it works out!
Best,
Michiel
Is anyone else having trouble shopping at shop.fairphone.com? I’m trying to order a battery.
When I get to the checkout page I enter my address, click next, select a delivery option (pickup point or at home), press next again, only to be redirected back to the address form again. I can repeat this forever… There doesn’t seem to be a way to get out of this loop and proceed to the payment page.
I am quite sure every field is filled in correctly, and there are no errors shown.
I also tried different browsers, on my phone and on a Windows laptop, in a private window, and also in a window where all cookies and trackers are allowed. I disabled all plugins.
I contacted support already, and got some basic suggestions (clear cache, try another browser, …), but no solution yet.
Wow, that site has room for improvement 
, to put it mildly.
During the checkout process, the invoice address was shown correctly, but when I opened the address book, some field were blank. Filling everything solved it, so thanks Meaghan!
Pinging @Fairphone_CM .
Hello. I just created a FP shop account and had a really painful experience to complete my purchase.
- navigation to my profile is broken via the user icon at top right. The link adds a path to the current URL. So if I am on
shop.fairphone.com/my/home, the icon points toshop.fairphone.com/my/home#{fairphone_base_url}/my. This is obviously some bug of the website as thefairphone_base_urlvariable reference is:- Not being replaced with he domain used to reach the website.
- Being appended to the current address instead of replacing it.
- My default billing address was stored incomplete, without a postal address while the email and phone number were stored. This caused the address update loop during checkout like @bveldkamp mentioned above. I managed to solve it by going to my profile ( shop.fairphone.com/my/home ) and adding my postal address to the Default Billing Address.
- Printing the completed order does not download the expected PDF file but displays a 500 Internal Server Error webpage. The URL throwing this error has the template
https://shop.fairphone.com/my/orders/#{orderNumber}?access_token=#{token}&report_type=pdf
Hope this is useful info to get some of these issues fixed.