Hi there. more or less 3 month ago my Fairphone started trying to download updates every day. I thought it was a usual way to keep the phone updated, then the updater stopped working completely. When I tried to open the app it got stucked giving this message “Fairphone updater crashed unusually”. …

I’d first go to 'Settings > Apps > All > Fairphone Updater and clear both cache and data. Maybe there is some file corrupted. Doing the above would help you get rid of a possibly corrupted file.

thank you both. I found the cache already cleared, then I cleared the data and actually it works! My FP is now downloading and installing last OS version.

I have been having an issue for months where I can not download kola nut. Google Play has disappeared and I can not download new apps or update whats app which ahs stopped worked. Please can you tell me how to upgrade to kola nut as eveything I have tried has not worked. Thanks

What happens when you try to install the update? Did you try the “stay awake trick”? (settings > developer options > tick stay awake, then plug in your phone and run the update through the updater app)

…now my data backup is impossible to be restored. Backup & restore app crashes everytime I try to restore data… Applications backup only could be restored. Any suggestions, please? I have already cleaned cache and data.

I actually just tried ‘stay awake’ again and it worked! I had tried umpteen times before. Also if I down load titanium backup, will it delete anyinfo on my phone? Many Thanks :grinning:

@Es_Ter You might have to install Fairphone OS 1.8.7 again . By doing so, also Backup & Restore would be installed again and, hopefully, work afterwards. @toganeger Titanium Backup is there to backup apps, not to delete them! :wink: On a serious note: Titanium Backup should not delete anything on yo…

Hi again. Sorry for the late reply. And thank you. Something weird happened. I didn’t reinstall the OS but suddenly the contacts weren’t available anymore. Then, without doing anything, the phone restarded with the presentation of Fp, you know, that introduction that starts when you reinstall th…

I think you should do a hard reset . Then try to restore the backup.

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Fairphone updater app doesn't stop crashing. Unable to open it and to update

Help Fairphone 1