Fairphone not charging after getting wet

Hi there.
After a rainy bike ride (my phone was in my bag but still got a bit wet) it won’t charge anymore.
When I plug it in the charger the logo appears and also the text ‘charging do not unplug’. It then disappears and then it comes back after a couple of seconds. If I leave it in the charger the percentage doesn’t go up. The light indicating the charging is never on.

I already took out the bottom module and thought I dried it.
It didn’t work. I then found out that it much resembled this problem:

I figured I might not have dried it enough so I wanted to repeat my repair attempt more thoroughly but It now appears that I have tightened the screws too much and so can’t even take off the display cover anymore.

If the issue won’t be solved by drying, how do I figure out if it is the bottom module, battery, or some other module that needs to be replaced?

Thanks in advanced.

Hi and welcome to the forum.

Hopefully you have

  • Removed the battery as soon as you noticed it was wet.
  • Allow to dry in warm air for two days if you didn’t dismantle the phone
  • if you did dismantle at least one day with all the modules getting a flow of air.
  • Check the dampness indicators if they are not white then there is no valid warranty.

Once in parts clean what you can with alcohol, not gin, some 90% usually isopropyl alcohol.

Pay extra attentuion to the cleaning the USB port and bottom module.

See if you can find a #fairphoneangel nearby that may be able to help with a charged battery etc.
Don’t pray but get on your hands and knees and do the dirty work of dismantling and reassembling, twice if it didn’t work the first time with more air drying an cleaning.

All the best

Please read other topics
https://forum.fairphone.com/search?q=water%20damage%20fp3

and

Note I’ve added to the title :slight_smile:

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See also a recent similar case

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This suggestion might not be a good solution from other people experiences (see next post):

For drying the phone I´d suggest the old trick to put the phone (or better all single parts of it) in a sack of dry rice for a few days. After around 5 days you can be pretty sure it´s dry again.
And only afterwards I would check for corrosions if it still doesn´t work.

Never use rice to dry your phone. Rice can leave residue inside the phone - this will only cause more damage.
Please read the waterwiki.

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Ok. I didn´t know rice (residues) would be a problem for the phone. Personally I think as long as it´s completely try you can easily remove the residues with compressed air or a vacuum cleaner. For protection agains residues you could put the parts of the phone into a cotton bag first and then put the cotton bag into the rice.

a) Once rice dust mixes with the dampness it forms a sort of glue which compressed air will not remove as it will leave a thin milk-like coating.

However if the phone is put in a drying bag which is only permeable to water then the bag with the phone can be placed in the rice with no problem :slight_smile:

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