thanks @Stefan for ur advice, I already tried to find comparable posts… unfortunately without success…
@Bonus: I also removed the SD card! furthermore even the SIM card to check whether it triggers the problem… but it makes no difference… sounds like a problem with the hardware which is why I’m afraid that I have to send it back for reparation.
thanks @DoraXP! unfortunately I couldn’t start the diagnostics proposed in your link because in the factory mode I can’t find “CTP Test” (just RTP Linearity or RTP Accuracy)!
same issue: pattern lock screen seems frozen/unresponsive. interestingly, the date shown under the clock has a strange format: “5, 8 1 (clock symbol) 1 08:40”. This makes me think there’s a corrupted setting somewhere…
re-install FairphoneOS (from SD card, via recover mode) & deleting cache before restart
things i noticed:
the screen is not updated regularly: the owner info above the 9 dots (Settings > Security > Owner Info) is not scrolling smoothly but updates its position only every few seconds
I have the same problem. This morning my FF got a little bit wet, it was still working (I could see activity and notifications coming in) but the touchscreen does not work. After restarting it, the phone works (i see activity) but the touch screen does not react, so I can’t log in. What to do?
You should not have turned your phone on because wet phones can short-circuit. Maybe you damaged your touchscreen turning the phone on. To make sure, your phone is completely dry, follow @humorkritik’s advice:
If your touchscreen is damaged, you’ll need a replacement touchscreen from the shop.
Hi,
I have the same problem as you since yesterday. My FP1U starts as usually: “loading” appears, then “start a mouvement”, then “Fairphone”, then the lock screen appears. But this lock screen is unresponsive and seems frozen.
I recognise the problem, I have it every 2 months. Neither me of FairPhone could find a solution (or a reason why this happens).
The only solution for me is a hard reset…
Hi Johan,
Thank you for your quick answer…
I’ll try the hard reset. But reading the instructions on your link, it appears that all the data will be lost.
Do you think I can by a SD card and try to save the data first ?
Do you have any instruction on this ?
Many thanks !
Maïlys
Unfortunately, if you can’t unlock the phone it will be hard to backup anything. I installed a good backup app (Titanium Backup, but look around on the forum for more information on backups) after the first few times, because indeed: all data are lost
Ok, experiencing the lost is a hard but quick way to learn…
Afterall, there are (just) data…
Thanks for your advice. Next time, i’ll be more aware
Have a good night,
Maïlys
Same problem here. First a frozen screen, and when I tried a reboot it now gives me a blue screen only. I can’t switch it off without removing the battery.
Bugger.
Soft-bricked means that your operating system got messed up.
It is possible that there is still some waste energy stored in the power button, which prevents power on. Take the battery out and press the power button for at least 10 seconds. Put the battery back in and try to power on again. Alternatively take the battery out and keep it outside overnight. In the morning try starting the phone.
I have a similar problem with the touchscreen- sometimes it takes very long time for it to react when you try opening an app or making a phonecall, you have to press several times- and sometimes it totally freezes and you cant do anything, not even switch the phone off. I have then been forcing it to quit by removing the battery, but it seems there should be a better fix to this? After putting the battery back, I have so far, been able to use the phone again…
But it seems as something doesnt work properly? This has happend both when trying to hang up after a phonecall and when the phone has been a sleep and I am turning it on again.
Any ideas of what to do?
My phone hasent been wet though…
You might check your sim card: if it is older than a year it can become corroded or has small scratches on critical points. It is then recommended to get a new sim card with your provider.
Has there been any solution to this problem? The same thing has happened to me today, my screen doesn’t react, so I can’t use my phone any more.
I’ve had several problems during the past months (Screen didn’t come on and phone went off a couple of times), but taking out the battery usually brought it back to life (altough a few times the date went back to 1st August 2013…)