Hi there,
not sure if you’re aware - the forum is not a way to contact Fairphone support, to get a response from Fairphone you need to contactsupport. It’s just a users forum.
For support tickets, waiting times are long currently, and while improvement has been promised, there is not much sign of it yet. What works well though: Contact the support via live chat between 10:00 and 12:00 during weekdays, ask for a human (and don’t tell AI you have a ticket yet). I waited less than 5 minutes today to talk to a person.
About support times: I have a support ticket from June 4th, that has not been replied to yet. Almost three months as of today.