Fairphone fastbootd menu bootloop

Help Fairphone 5
1

Hello, I’ve a fp5 with lineageos + micro G since some months without problem
I’ve reboot my phone now I’ve only fastbootd menu.
For information :

$ fastboot flashing get_unlock_ability
(bootloader) get_unlock_ability: 1
OKAY [  0.001s]
Finished. Total time: 0.001s

$ fastboot flashing unlock
FAILED (remote: '	Device already : unlocked!')
fastboot: error: Command failed


$ fastboot flashing unlock_critical
FAILED (remote: '	Device already : unlocked!')
fastboot: error: Command failed

I’ve try slot A and B but that don’t solved it.
I’ve try to reinstall fairphoneOS with this https://support.fairphone.com/hc/en-us/articles/18896094650513-How-to-manually-install-Android-on-your-Fairphone

INFO: ************************
      * OPERATION SUCCESSFUL *
      ************************

INFO: You can unplug the USB cable now.
INFO: This script will terminate in 10 seconds. Bye! :)

But that don’t change anything. My fairphone reboot to fastbootd menu

I’ve this error when I try to reboot to fastboot

$ fastboot reboot fastboot
Rebooting into fastboot                            OKAY [  0.002s]
< waiting for any device >
fastboot: error: Failed to boot into userspace fastboot; one or more components might be unbootable.

If you have an idea for reinstall my fp5 :grinning_face: I don’t understand

1 Like
2

Hello, I opened a request one month ago. Do you know how long it takes for the support to respond?

3

Hi there,

not sure if you’re aware - the forum is not a way to contact Fairphone support, to get a response from Fairphone you need to contactsupport. It’s just a users forum.

For support tickets, waiting times are long currently, and while improvement has been promised, there is not much sign of it yet. What works well though: Contact the support via live chat between 10:00 and 12:00 during weekdays, ask for a human (and don’t tell AI you have a ticket yet). I waited less than 5 minutes today to talk to a person.

About support times: I have a support ticket from June 4th, that has not been replied to yet. Almost three months as of today.

1 Like
4

Hello I was talking about a ticket I opened on https://support.fairphone.com not of this post
Thanks
3 months to respond, it’s exaggerated

5

My ticket is not really urgent, so I did not yet want to bother them about it at live chat. For your case, with an unusable phone, just text them tomorrow morning and ask for help, should work

1 Like
6

Hi there,

Unfortunately, we are not able to escalate cases via the forum. Our customer support team should be able to help you soon but currently has a high backlog. Thank you for your patience and understanding as we actively work to improve our services. :slight_smile:

Sarah

1 Like
7

After 3 months still no response. I sent an email with a link to my ticket. This created a duplicate ticket which was closed and the original ticket was viewed but without a response. So 3 months without visibility of support I had to buy a new smartphone. In hindsight I think I would not have bought a fairphone, it’s a shame because I agree with the eco-responsible side of fairphone but the after-sales service is really too slow to respond. In this day and age 3 months without a smartphone is not possible.

1 Like
8

Same to me. I sent a message months ago.