Hey, I cannot use my fairphone anymore, as it does not boot properly. When I switch it on the booting mode stops after the blue screen with “fairphone” written on it, I can wait for hours nothing happens afterwards and I have to remove battery to “switch it off”. I have already tried to load the b…

Hi Viktor, Can you enter Recovery Mode? You can check here for the way to access it. You can reboot normally from recovery, but if it is accessible you could upgrade the software from there.

@Viktor It is not normal for the phone to shutdown twice a day. There should definitly still be warranty. I would strongly advice to contact the official fairphone support via email or call: https://fairphone.zendesk.com/hc/en-us

@Viktor just wanted to check if you had raised this with support and whether anything had been sorted for you yet?

Seems like I am having the same problem: My phone tried to perform its scheduled ‘power on’ this morning, however, became frozen on the blue ‘Fairphone’ logo screen. I have tried to reboot it several times, but the same thing keeps happening with no improvement. I don’t know what to do. I have tri…

I have the same problem. This morning, my alarm didn’t go off because the phone didn’t want to get awake. I had the same problem before the unified storage update. Back then, this was due to a lack of memory. But now? The only solution I know is a hard reset . But I really want to avoid losing all …

After more research, I’ve found out that my phone has become ‘softbricked’. I have lost all data and apps previously on the phone. I have taken it to a phone shop to be mended as Fairphone Support never responded to my emails and, living away from home, I really needed it as quickly as possible. The…

@Emily_Nash - Hope you have your phone up and working again now. Just wanted to check

I have the same problem again. The phone freezes at the “Fairphone” screen. I can only switch it of by removing the battery. Since this is the 6th time this happens to me, I hope the helpdesk can give me a solution (I’m waiting for a few days now to get an answer…). I really don’t want to do the ha…

Same problem here. Fairphone freezes at the “Fairphone” screen and can’t be turned on any more. Have to remove the battery. Hard reset was the only thing that helped last time. Now, about a month later, the problem has returned. This is very annoying, especially because this problem is known to exi…

I had to send it back for repair. Since yesterday, I have my phone back (with a new motherboard). Now I can only hope and wait for a month… :smile:

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Fairphone does not boot anymore

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