Fairphone crashing after google play system update

Help Fairphone 6
1

Dear community, I keep having a severe issue with my Fairphone 6 that I found out must be related to the google system updates. Whenever this occurs, the Fairphone crashes (restarts) shortly after connecting to the internet in any way; sometimes even earlier when I just see the homescreen. It repeatedly does this thereafter. So far I have been able to solve it by deleting cache and data of google play store and google play services in the safe mode. After doing this, Fairphone Moments stops working (the switch does not do anything anymore and the settings app crashes). After some time they start working again. So my hunch is that this problem is connected to a buggy implementation of Fairphone moments (which relies on google services). But it is a severe problem because it renders the phone unusable.

Does anyone face the same problem and is there a (partial) solution? If not I would like to flag it for the software developers.

Thanks a lot for your help and best wishes, Friedemann

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Fairphone OS: FP6.QREL.15.122.0

Google play system update: July 1st and August st respectively.

2

You cant do this using the user forum, please check the support section on FPs homepage to report officially

3

Thanks. I have done this but will wait for others to report if they experience the same problem.

4

No issues here with the latest Play System updates. Maybe a factory reset is something to consider.